Now, this is the only number you’ll need to report an outage or take care of UCEMC business around the clock, seven days a week:
1-800-261-2940.
UCEMC has implemented a new user-friendly Interactive Voice Response System (IVR) that conveniently allows us to look up account information based on your phone number.
From there, you can report outages, pay your bill with a credit card, manage your UCEMC account and, during regular business hours, speak with our district customer service representatives in Carthage, Cookeville, Gainesboro or Livingston. It’s quick, it’s easy, and you can call us from anywhere. It’s toll-free.
“All of our former contact numbers became obsolete as of August 1,” UCEMC General Manager Jimmy Gregory explains. 1-800-261-2940 is now the only number you’ll need to report an outage, review your account, pay your electric bill, or speak to service representatives during the regular business hours in any of our districts. We’re confident that this change will simplify the process of account management for our members.”
Keeping this number handy will help you manage your Upper Cumberland Electric Membership account when it works for your schedule; when you’re traveling or when you can’t find the time to go online.
One call does it all at Upper Cumberland Electric Membership Corporation.
Congratulations to our UCEMC Employeers that are recogized in our 2020 Employee Awards.
Gainesboro District Manager Billy Mahaney presents UCEMC employee Tim Collins with a certificate honoring his 30 years of service as a Groundsman and Equipment Operator. Thank you, Tim!
Congratulations to Jason Kemp, a Substation Technician from our Carthage District, who is celebrating 20 years of service on October 1, 2020. Thank you for all that you do, Jason!
Kathy Smith, UCEMC Customer Service Representative, receives her award for ten years of service from Livingston District Manager Ben Winningham. Kathy accepts bill payments, works new service orders, transfers service when a member moves, and helps members with their phone inquiries. Thank you for your service, Kathy!
Ben Winningham, UCEMC’s District Manager in Livingston, presents Journeyman Lineman Mark Sherfield with his 15-year service award. Mark is assigned to a bucket truck, installs new lines, maintains existing lines, and works many other tasks in all kinds of weather to provide safe, reliable service to our members. We appreciate your hard work, Mark!
Ben Winningham, UCEMC’s District Manager in Livingston, presents Journeyman Lineman Jared Rudd with his award for five years of service. Jared works storm damage, and storm restoration, installs new lines, and maintains existing lines. Thanks for all that you do for us, Jared!
Upper Cumberland Electric Membership Corporation quickly responded to COVID-19 concerns by closing all district office lobbies for the safety of members and employees. As the community now begins recovery, UCEMC will resume standard business practices while keeping the physical and economic well-being of our members at the forefront.
• Monday, June 8, 2020 – District office lobbies in Carthage, Livingston, and Gainesboro reopened. The Cookeville district office, damaged by the March tornado, will continue to offer service at the drive-thru until further notice. All offices will practice social-distance guidelines.
Call Us. We can help!
UCEMC recognizes the significant economic fallout from the pandemic. During the crisis, service disconnections due to non-payment of bills were temporarily suspended, just one of the many steps taken to reduce stress on families and businesses in an uncertain time. The COVID-19 pandemic was unprecedented, causing record unemployment and financial challenges. However, these accounts will need to be made whole soon. UCEMC will immediately begin working with members who have missed payments or have a past due balance due to economic hardship.
• Monday, June 15, 2020 – UCEMC will resume disconnections for accounts with a past due balance unless payment arrangements are made in advance with UCEMC.
Payment solutions UCEMC can explore with members may include setting up a Pre-pay account, or arranging payments over six months, depending on the amount in arrears. UCEMC members unable to pay their electric bills are urged to contact UCEMC as soon as possible to discuss making a payment or setting up a payment plan.
The Tennessee Valley Authority (TVA) will disconnect power overnight to Upper Cumberland Electric Membership Corporation members in parts of Jackson, Putnam, and Overton counties Saturday, June 6. The outage is required to do vital maintenance and make permanent repairs on tornado-damaged equipment.
The interruption of power will begin at 10:00 p.m. on Saturday, June 6, 2020, for up to eight (8) hours into Sunday morning, June 7, for these communities:
Town of Gainesboro,
Granville Highway,
Gladdice Highway,
York Highway,
Celina Highway,
Highway 56,
Jennings Creek Highway,
Indian Creek Road,
Haydenburg Ridge,
McCoinsville Road,
Sugar Creek,
Greenwood Ridge,
Booger Ridge Lane,
New Hope Road,
Roaring River Road,
Old Antioch Road,
Seven Knobbs Road.
Brief Interruption: As a result of the recent tornado damage, a separate outage will briefly affect parts of Putnam and Overton counties as TVA makes permanent equipment repairs. The following communities can expect a brief interruption around 10:00 p.m. on Saturday, June 6:
Pippin Road,
Cumby Road,
Peach Orchard,
McBroom Chapel,
Plunk Whitson,
Blackman Fork Road,
Fisk Road,
Gainesboro Grade,
Liberty Church,
Shipley Road,
Dodson Branch Road,
West Broad,
Whitehall Road,
Paran Road,
Hilham Road,
Bear Creek,
Thomas Allen,
Duncan’s Chapel,
Village Road,
Bob Lynn Road,
Fairview Road,
Step Rock Hill Road
Tommy Dodson Highway,
Boatman Road,
Paran Road,
West Netherland Road,
Highway 136,
Waterloo Road,
Hardy’s Chapel,
Poplar Springs Road,
Terrapin Ridge Road,
Allen’s Chapel.
UCEMC will take advantage of the outage to maintain its system.
“We regret any inconvenience TVA’s planned outage may cause,” says UCEMC General Manager Jimmy Gregory. “These repairs need to be made to ensure the reliability of TVA’s and UCEMC’s electrical systems.”
ALTERNATE DATE: If a thunderstorm is expected in the area at the scheduled time, the outage will be postponed.
The Washington Youth Tour is an annual event sponsored by the Tennessee Electric Cooperative Association and the state’s 23 electric co-ops. It provides these young leaders with an opportunity to explore the nation’s capital, learn about government and cooperatives, and develop their leadership skills. Students are selected for the trip by writing short stories titled “Electric Cooperatives – Connecting Communities” that explain how co-ops provide communities with much more than electric power. One of the favorite stops for the teens on tour is The Smithsonian and its 19 museums. While The Smithsonian is closed during the COVID-19 crisis, it is offering UCEMC members and students at home, free access to the virtual tours and educational links below. Enjoy!
UCEMC will continue to provide excellent and reliable electric service, but we are now taking extra safety precautions for members and our employees. Due to the COVID-19 (coronavirus) threat to the health and safety of our members, UCEMC lobbies will now CLOSE on Monday, March 23, until further notice. We appreciate your understanding and patience during these challenging times.
Bill payment and other Cooperative business may be conducted safely and securely by utilizing other UCEMC options:
Online at ucemc.com – Click on PAY MY BILL to get to the Customer Service Portal. Enter your account number that’s on the bill and your password. New to online bill pay? Click on NEW USER to set up your online bill payment option.
UCEMC Mobile App and Mobile Web App – Look for our name in the App Store or the Android Market. If you can’t find our App in the Android Market, that likely means your phone is not supported. Our Mobile Apps are secure and no personal information stores on your mobile device.
Pay by Mail: Send your check or money order to UCEMC, P.O. Box 159, Carthage, TN. 37030.
Pay by Phone: You may pay by phone during regular business hours, 8:00 a.m. – 4:30 p.m. by calling your local district UCEMC office:
PaySite Kiosks – Two kiosks allow you to pay your UCEMC bill any time, 24/7 with cash, check, or credit card.
Carthage: 907 Main Street
Cookeville: 1794 West Broad Street.
Drive-Thru Window – You may continue to pay your bill from the comfort of your vehicle at UCEMC district office locations during regular business hours.
New Service – Applications and instructions for applying for new service are available at the Drive-Thru Window until further notice.
The news and information we hear about the coronavirus changes by the hour and can be unsettling. Here at Upper Cumberland Electric, we’re concerned about the health and safety of our members and will strive hourly to stay in step with national guidelines and regulations.
During these stressful times, we understand that the elderly and those who are considered “high-risk” may prefer to stay at home and social distance themselves from a crowd. UCEMC has several convenient electric bill payment options to offer you some peace of mind.
Online at ucemc.com – Click on PAY MY BILL to get to the Customer Service Portal. Enter your account number that’s on the bill and your password. New to online bill pay? Click on NEW USER to set up your online bill payment option.
UCEMC Mobile App and Mobile Web App – Look for our name in the App Store or the Android Market. If you can’t find our App in the Android Market, that likely means your phone is not supported. Our Mobile Apps are secure and no personal information stores on your mobile device.
Mobile Apps are supported on the following platforms:
iOS 7.0 and above (iPhone, iPod Touch, and/or iPad)
Android 2.3x and Android 4.x.x
Our Mobile Web App version supports the following browser:
Google Chrome on Android OS 2.3 and 4.x.x
Safari on iOS 7.0 and above
Internet Explorer on Windows Phone 7
BlackBerry browser on BlackBerry OS 6 and above
Our Mobile Apps are native Apps that can be downloaded and installed on your compatible mobile device. The Mobile Web App is a web portal that runs directly in the mobile browser on your smartphone or other mobile devices. Both will give you secure access to account information and will allow you to make payments on one or more accounts directly from your mobile device. The native Apps also allow you to register your accounts to receive push notifications for account milestones, such as approaching or a missed due date. Push notifications are not available through the Mobile Web App.
Pay by Phone: Members may pay by phone during regular business hours, 8:00 a.m – 4:30 p.m. by calling their local district UCEMC office:
PaySite Kiosks – Two kiosks allow you to pay your UCEMC bill any time, 24/7 with cash, check, or credit card.
Carthage: 907 Main Street
Cookeville: 1794 West Broad Street.
Drive-Thru – You may continue to pay your bill from the comfort of your vehicle at UCEMC district office locations during regular business hours.
Co-ops are owned by the members we serve. This fact impacts everything we do here at Upper Cumberland Electric Membership Corporation. People always come before margins, and our employees are serious about the responsibility we have to provide power and support to our communities during these trying times.
The Cookeville District office of Upper Cumberland Electric Membership Corporation has reopened after sustaining significant damage from the tornado that ripped through Putnam County on March 3.
While all business has resumed at the Cookeville office, two banks will continue to take UCEMC electric bill payments temporarily as a convenience to anyone displaced by the storm. Putnam County members may pay their bill with a check or money order at the First Freedom Bank, 376 West Jackson Street in Cookeville, or at the bank’s Algood location, 614 West Main Street, across from Walmart and Potters. Immediate payments on Pre-Pay accounts must be made at the Cookeville office to prevent service interruption.
The Bank of Putnam County will temporarily accept UCEMC bill payments at three locations in Cookeville: 140 S. Jefferson, 237 S. Willow Avenue, and 1108 East 10th Street, and in Baxter at 404 Main Street. The Bank of Putnam County will accept cash, check, or money orders.
As of Saturday, March 7, power was restored to all UCEMC members whose homes were not too damaged to safely receive electricity.
