UCEMC News:
The UCEMC Outage Management System (OMS) is a user-friendly way for members to report outages and get real-time, up-to-the-minute information on outages in their area. The OMS will enable you to report your outage in four ways:
- You may report your outage through our Integrated Voice Response System (IVR) by calling 1-800-261-2940. The IVR will walk you through the steps to report the outage. It notifies us immediately, and we can begin the process of repairs. You can request a call to let you know when power is restored.
- You can report the outage on our SmartApp.
- Report here at ucemc.com on the bill pay portal.
- You can text us about the outage from the mobile phone listed on your account. After you've reported the outage, check out the Outage Map here on the website by clicking the Outages menu at the top. All reported outages will be marked in red. Please make sure you have an up-to-date phone number in our system. That number is tied to your account and simplifies bill paying, managing your account, and accurately reporting outages. A mobile number tied to your account is required for texting UCEMC with your outage.
The events of Friday and Saturday, Dec. 23 and 24, were highly unusual.
Winter Storm Elliot brought record-cold temperatures to much of the country in what the National Oceanic and Atmospheric Administration called a "historic arctic outbreak." Upper Cumberland Electric Membership Corporation and our power supplier, the Tennessee Valley Authority, set new winter records for energy demand. Most unusual, though — for the first time in its 90-year history — TVA issued a call for rolling blackouts.
UCEMC’s Mission:
UCEMC is honored to be a member-owned electric service provider. Our mission is to deliver safe and reliable power at the best value to enhance life in our community.
Report Outages
To report an outage please call 1-800-261-2940 that is available 24 hours a day, seven days a week.
FAQ
Your frequently asked questions about service, billing, savings, and more!
Learn More »
Power Your Way
Keep electric bills within your budget without monthly statements, security deposits or late fees.
Learn More »
UCEMCCares Hits $1 Million in Community Grant Funding
How ROUNDING UP your monthly bill to the nearest dollar benefits local non-profits.
Learn More »
