Reporting Outages with our new OMS
The UCEMC Outage Management System (OMS) is a user-friendly way for members to report outages and get real-time, up-to-the-minute information on outages in their area. The OMS will enable you to report your outage in four ways:
- You may report your outage through our Integrated Voice Response System (IVR) by calling 1-800-261-2940. The IVR will walk you through the steps to report the outage. It notifies us immediately, and we can begin the process of repairs. You can request a call to let you know when power is restored.
- You can report the outage on our SmartApp.
- Report here at ucemc.com on the bill pay portal.
- You can text us about the outage from the mobile phone listed on your account. After you’ve reported the outage, check out the Outage Map here on the website by clicking the Outages menu at the top. All reported outages will be marked in red. Please make sure you have an up-to-date phone number in our system. That number is tied to your account and simplifies bill paying, managing your account, and accurately reporting outages. A mobile number tied to your account is required for texting UCEMC with your outage.
The Upper Cumberland Electric Membership Corporation (UCEMC) is an electric power distribution cooperative. UCEMC is owned and operated by its members and distributes electric power through more than 4,600 miles of lines to more than 50,000 members located primarily in Jackson, Overton, Putnam and Smith Counties and northern DeKalb County. Several members are served in “fringe” areas of Clay, Fentress, Macon, Pickett, White, and Wilson Counties.