Skip to main content

A new member must submit a Residential Application, and a Proof of Occupancy form with proof of ownership or lease agreement. 

Applicants will also need to provide two forms of identification such as: a driver’s license, social security card, birth certificate, passport, credit card, etc. 

If the application is for a new construction or a location requiring a new meter to be set, a Residential Load Sheet will also need to be completed. (Not required for locations with an existing meter.)

The application and required documents may be submitted in person, by fax, or by mail to one of our district offices, or by email to 

If submitting by email, fax, or mail, please allow 1-2 business days from the receipt date for UCEMC to contact you. 

Same day service is not guaranteed.

Once we have received all required documents, UCEMC will determine the necessary fees and deposit based on board policy 5-13 R-24 for Residential Service Applicants. Fees and deposit must be paid prior to the service being established in the applicant’s name.  

Existing members need to contact their local district office to find out requirements to add an additional service or transfer service to a new location. 

  • DIY Home Energy Assessment

    A Home Energy Assessment shows you how to save money by saving energy. It helps you identify how your home uses energy and the steps you can take that will yield the most money in energy savings.

    Complete the Home Energy Assessment and receive:

    • A FREE customized energy report laying out your strategy for eliminating energy waste.
    • A FREE energy savings kit with helpful money-saving tools, including outlet and light switch gaskets which reduce drafts and save energy.

    Go to the Home Energy Assessment webpage to get answers to questions about your home’s energy use.

  • Heat Pump Financing

    The Tennessee Valley Authority offers heat pump financing for Upper Cumberland EMC members who qualify through the TVA’s EnergyRight Residential Services program.

    Requirements for Approval:

    • Member must be the property owner.
    • Member’s electric account should not have been disconnected for nonpayment in the past 12 months.
    • Member must have a credit score of at least 625.

    Contact your local UCEMC office to learn more or

  • TVA EnergyRight Residential Services

    TVA EnergyRight Residential Services Program allows you to register your home to search the Quality Contractor Network list, complete the DIY Home Energy Assessment, schedule a Home Energy Evaluation, or simply learn more about saving energy.

  • Energy Bill Assistance

    We understand that sometimes it can be difficult to pay your energy bills, but assistance may be available through a variety of resources, including the Low Income Home Energy Assistance Program (LIHEAP).  For more information select the following link.

Frequently Asked Questions

How do I become a UCEMC member?

How do I become a UCEMC member?

You may download and complete a membership form below, and return it to your local UCEMC office. If you have any questions or need help completing the form, a member of our Consumer Services team will be happy to assist you when you come in to our office.

Membership Fee – A $5.00 Membership Fee must be taken out in the name of the person receiving the electric service.

What defines a joint membership?

What defines a joint membership?

Please see section 1:04 in the Members Handbook for details.

If my power goes out, how do I report it?

If my power goes out, how do I report it?

If you experience a power outage, call your local UCEMC office immediately:

Why is my bill higher this month?

Why is my bill higher this month?

Heating and cooling account for more than half of an average member’s electric bill. One way to save is to turn down your thermostat to 68 degrees (or lower) in the winter. Every degree of setback for eight hours a day can reduce heating bills by 1-3%. In the summer, turn up your thermostat to 78 degrees (or higher) in the summer. Every degree you raise your thermostat for eight hours a day in the summer can reduce cooling bills by 3-5%. Your HVAC unit runs longer during prolonged periods of extremely hot and bitterly cold weather because it’s working to keep your home interior at the temperature you have chosen on the thermostat. For specific information on HVAC replacement/rebates, click on the following link

I use gas to heat my home, why is my electric bill so high?

I use gas to heat my home, why is my electric bill so high?

Gas furnaces have electric-powered blowers to move the hot air through the ductwork. To help maintain the desired temperature in your home, the furnace is running for longer periods of time. Electric humidifiers used during extremely cold weather could also add to increased energy consumption. Be sure to replace heating and cooling system filters once a month. Dirty filters restrict airflow and increase energy use. Keeping the unit clean and properly adjusted will reduce energy use and save up to 5% on heating and cooling costs. Keep forgetting to do that? Tip: get in the habit of replacing your filter when you receive your monthly electric bill.

I use a space heater on the coldest days, why is my electric bill so high?

I use a space heater on the coldest days, why is my electric bill so high?

Using a space heater over long periods of time – especially in a large room – can lead to substantial energy costs. For example, a 1,500-watt space heater operating 12 hours a day will cost almost $50 each month. For more information on appliance energy costs and consumption visit ENERGY.GOV.

What else could contribute to high electric bills?

What else could contribute to high electric bills?

Do you have a heat pump? During extremely low temperatures, heat pumps switch to auxiliary or emergency heat to help heat the home and when activated, that can draw up to three times the amount of electricity. Reduce the temperature on your water heater for savings of 7 to 11%! Set the thermostat to the “normal” setting or 120 degrees, unless the owner’s manual for a dishwasher requires a higher setting. Make sure you turn off the breaker to your water heater before opening the panels. Insulate the first five feet of pipe coming out of the top of your water heater; or the entire length until the pipe goes into the wall if that is less than five feet. Check the lighting. Install Compact Fluorescent Lights (CFLs). CFLs are a good choice for home lighting because they use less energy than incandescent bulbs, produce the same output, and last up to 10 times longer. Each bulb can save $40 or more in electricity costs over its lifetime. Learn more about energy savings tips here.

Have rates gone up?

Have rates gone up?

During the hottest days of summer and the bitter-cold days of winter, there is a common misconception that electric cooperatives increase the rates to make a profit. Upper Cumberland Electric Membership Corporation is a not-for-profit, owned by those it serves, and has rates approximately 20% lower than the national average. 82 cents of every dollar collected by UCEMC is paid to Tennessee Valley Authority (TVA) for the power used by our members and the remaining 18 cents is used to operate the cooperative. Additional information regarding rates is available in our NEWSROOM. (Link Connects to TVA Rate increase press release.) 

How can I better manage and budget my energy bills each month?

How can I better manage and budget my energy bills each month?

You can save money with tips and tools to lower your energy usage. Check out our conservation tips featured throughout the UCEMC webpage. UCEMC offers Budget Billing to its residential members in equal monthly amounts for electric service at that specific location. The equal monthly amount is based on the member’s past use history, credit experience and other sources of information for future use at this location. The Budget Billing form can be reviewed here. Budget Billing Form

*Participate in PrePay. The POWER YOUR WAY program from Upper Cumberland Electric is an option for our members seeking an alternative way to pay for their service. The program allows participants to avoid a deposit and monthly bills, customize their payment schedule, purchase energy when convenient, and monitor their own consumption. Learn more here

Energy Right Services
Water Heater
Valley Renewable Energy

Info Package for New Service

Alternate Pay Date
Bank Draft
Budget Billing
Project Help

TVA provides regulatory oversight for your local power company’s rates and service practices. If you have an issue or complaint that you have not been able to resolve with your local power company, TVA’s Complaint Resolution Process may be able to help.

There are four ways to begin the process:

3) Call toll-free 1-888-289-8409

Call Now Button