Report An Outage
Reporting Outages with our new OMS
The UCEMC Outage Management System (OMS) is a user-friendly way for members to report outages and get real-time, up-to-the-minute information on outages in their area. The OMS will enable you to report your outage in four ways:
- You may report your outage through our Integrated Voice Response System (IVR) by calling 1-800-261-2940. The IVR will walk you through the steps to report the outage. It notifies us immediately, and we can begin the process of repairs. You can request a call to let you know when power is restored.
- You can report the outage on our SmartApp.
- Report here at ucemc.com on the bill pay portal.
- You can text us about the outage from the mobile phone listed on your account. After you’ve reported the outage, check out the Outage Map here on the website by clicking the Outages menu at the top. All reported outages will be marked in red. Please make sure you have an up-to-date phone number in our system. That number is tied to your account and simplifies bill paying, managing your account, and accurately reporting outages. A mobile number tied to your account is required for texting UCEMC with your outage.
We’re working hard to reduce the likelihood of outages:
Maintenance: We work year-round to inspect and maintain our electric delivery system of 12 substations and more than 5,000 miles of power lines.
Tree Trimming: Trees close to power lines are a significant cause of outages for members. That’s why keeping trees trimmed to prevent interruptions caused by fallen limbs is very important to us.
Keeping animals out: Animals like squirrels and raccoons can damage electrical equipment. We install animal guards where animals are likely to cause problems.
Scheduled Power Outages
UCEMC schedules power outages from time to time for our crews to do critical maintenance to substations and power lines. We understand there is never a convenient time for the power to be out, however, by performing these routine outages with some planning, our system can be better prepared to handle extreme weather and other variables – the times when you count on electricity the most.