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Look out for scam artists posing as debt collectors from Tennessee Valley Authority

Unfortunately, Caller ID can’t tell us when a scammer is on the line. We must be vigilant for the latest techno-tricks scammers are using to steal our hard-earned cash.

Upper Cumberland Electric Membership Corporation (UCEMC) warns you to be on the lookout for scam artists posing as debt collectors from Tennessee Valley Authority. They could be targeting UCEMC members. These scam callers threaten to shut off service unless the member provides immediate payment using a credit card or money order. The caller may also request that members call a 1-888 number to provide their credit card information.

“These calls sound official, and the caller ID may even display the TVA name,” says Jimmy Gregory, General Manager of UCEMC. “This scam is particularly harmful because there is no way to track or recover the money.”

“Caller ID Spoofing” is the practice of rigging the telephone network to indicate on caller ID, a phone number different from that of the telephone from which the call was placed. The term is commonly used to describe situations in which the caller’s motivation is considered malicious. TVA will never call UCEMC members directly. TVA will not and cannot request payment from UCEMC members. Only UCEMC personnel are authorized to contact members and even then, only during business hours.

  • UCEMC will never call members to request credit card, banking or other financial information over the telephone.
  • Although all forms of payments are accepted, UCEMC will never call members demanding a specific payment method be used.
  • UCEMC will never call members requesting payment when UCEMC offices are closed.
  • UCEMC service personnel will never ask to enter your home unless you initiate the request for co-op personnel to perform a specific service. Co-ops do this only by appointment and with a member’s prior knowledge.

If you have any doubts about who might be calling regarding your electric bill, contact your local UCEMC District Office:

Carthage 1-800-261-2940, Cookeville 1-800-261-2940, Gainesboro 1-800-261-2940, Livingston 1-800-261-2940 or the Corporate Office 1-800-261-2940 or 1-800-261-2940.

Whether by phone, in person, or online, be certain you are dealing with an official representative of the Cooperative and be sure you are visiting our official website. UCEMC personnel carry company identification at all times and vehicles are plainly marked with the UCEMC official logo. Pay your bill online ONLY through the OFFICIAL ucemc.com website. Third-party, so-called “bill-payment” websites posing as UCEMC might not pay your bill on time, if it is paid at all. Look on your browser bar to indicate that you are on UCEMC’s secure and OFFICIAL website.

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After Devastating Loss, “Getting Your Power Back” Takes On New Meaning…

Two destructive hurricanes in the southeast, only weeks apart, took a numbing toll on our neighbors in Florida, southern Georgia, and the Carolinas. Many lives were lost. Homes and businesses, obliterated. As we have seen so many times following storms of such epic scale, heartbroken survivors return to their devastated communities, only to find their way of life altered for many years to come.

Getting Your Power Back with UCEMCUpper Cumberland Electric Membership Corporation was one of 20 co-ops in Tennessee rushing crews of more than 185 volunteer line workers and equipment to affected areas in the wake of Florence and Michael. Their mission was clear: Restore power to nearly two million storm victims who couldn’t begin to rebuild their lives without it.

Line workers returning from these areas had many stories to share about the people they met and the destruction they witnessed first-hand; agonizing accounts of defeat from tearful residents returning to find everything they had worked for, swept away by a force of nature they could not control. Many of them evacuated with only the clothes on their backs and when allowed to return to what was left of their homes, waded through waist-high water or navigated perilous twelve-foot walls of debris to salvage a few belongings.

The recovery and the grieving process after storms of this magnitude can be so slow that the very sense of community is put on indefinite hold.

As the first few days passed and workers made progress repairing downed lines and poles, they saw signs of this grief-stricken narrative giving way to the triumphant human spirit. Within hours after crews arrived at the scene, they observed neighbor helping neighbor, strangers becoming comrades, all overcome by emotion, yet making preparations to tackle the exhausting chore of clean-up and re-establishment that is expected to take years.

Co-ops are in the business of restoring power and energizing communities.

Literally and figuratively.

Getting Your Power Back with UCEMC

In the aftermath of any catastrophic event, the smallest of comforts are embraced. We can only imagine the day-to-day struggle of the victims. Basics become a luxury and time seems to stand still as you helplessly wait for assistance.

But once electricity is restored and you can take a hot shower, charge the cell phone to communicate with loved ones, pump fuel, and eat a warm meal, you gain that sense of being in control again – reclaiming power over your own life. You realize that while it will take time to mend and resume normality, you have taken the first step of the long journey toward renewal.

Getting Your Power Back with UCEMC

Repairing, or in this case, rebuilding the entire damaged electrical system, is a monumental job that no single electric company or co-op could possibly tackle alone. Hundreds of line workers and tons of equipment are dispatched from surrounding states to these vicinities prior to landfall of the storm. They live in tents and divide into large teams, navigating heavy digger and bucket trucks through unfamiliar terrain and working in areas strewn with fallen power lines covered in mud and murky water.

Getting Your Power Back with UCEMCEveryone made it back to UCEMC safely and with many stories to tell about the amazing and brave people they met along the way. People who were once strangers, but are now new friends.

It’s dangerous and stressful business, but helping our neighbors in need is the cornerstone of the cooperative spirit.

Restoring that essential electric infrastructure following a catastrophic event eases at least some of the anxiety by allowing residents to return to their communities quickly, begin the process of picking up the pieces, develop a strategy to rebuild, get on with their lives the best they can – and most essentially – get their power back.

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Upper Cumberland Electric Membership Corporation Sending Crews South to Assist with Hurricane Michael Recovery Efforts

Upper Cumberland Electric Membership Corporation (UCEMC) is once again sending crews to help with storm recovery efforts. Line workers and equipment are rushing to assist area cooperatives as the biggest storm in 13 years brings life-threatening storm surges and 110 mph winds to the Florida Panhandle.

General Manager Jimmy Gregory says UCEMC crews always respond quickly to help surrounding co-ops. “Strong storms like this can leave thousands of people without power,” Gregory said. “The working conditions are difficult and the hours are long, but it’s good to know that if we had a big storm here, we could count on our neighboring co-ops to help us.”

The massive hurricane is expected to leave widespread power outages across much of the northeastern Gulf Coast. UCEMC crews will be in place to assist as soon as it is safe to work. “Ten of us are headed down there and we’re taking digger trucks, bucket trucks and other equipment to help restore power,” Foreman Joe Frizzel said. We ask that everyone keep those who are hardest hit by this storm in your thoughts and prayers.” Frizzel and his crew join more than 80 other line workers from electric co-ops across Tennessee who will be assisting with hurricane recovery efforts.

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Upper Cumberland Electric Membership CorporationSending Crews South to Assist with Hurricane MichaelRecovery Efforts

Upper Cumberland Electric Membership Corporation Sending Crews South to Assist with Hurricane Michael Recovery Efforts – Cookeville, TN. – Upper Cumberland Electric Membership Corporation (UCEMC) is once again sending crews to help with storm recovery efforts. Line workers and equipment are rushing to assist area cooperatives as the biggest storm in 13 years brings life-threatening storm surges and 110 mph winds to the Florida Panhandle. 

General Manager Jimmy Gregory says UCEMC crews always respond quickly to help surrounding co-ops. “Strong storms like this can leave thousands of people without power,” Gregory said. “The working conditions are difficult and the hours are long, but it’s good to know that if we had a big storm here, we could count on our neighboring co-ops to help us.”

The massive hurricane is expected to leave widespread power outages across much of the northeastern Gulf Coast. UCEMC crews will be in place to assist as soon as it is safe to work. 

“Ten of us are headed down there and we’re taking digger trucks, bucket trucks and other equipment to help restore power,” Foreman Joe Frizzel said. We ask that everyone keep those who are hardest hit by this storm in your thoughts and prayers.” Frizzel and his crew join more than 80 other line workers from electric co-ops across Tennessee who will be assisting with hurricane recovery efforts.

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