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Using our Mobile App

With your mobile app you can view your bill, sign up for alerts and reminders, view your payment history, pay your bill, and more with our Mobile Apps and Mobile Web App.

Mobile App Features

View Account Information

Mobile App Account InfoSelect the Account Info icon to view a list of all of your accounts complete with due dates and balances. Select a specific account from the account list to make a single payment or to sign up for push notifications for that account.

View Your Bill History

Mobile App Payment HistoryGet a concise summary of each of your bills and link to PDFs of your available bills. If the PDF of your statement is not available, you’ll see a nice message letting you know to check back later.

Make A Payment

Mobile App - Make A PaymentSelect the Account Info icon to view a list of all of your accounts complete with due dates and balances. Select a specific account from the account list to make a single payment or to sign up for push notifications for that account.

Manage Alerts

Mobile App - Manage AlertsThe Alerts option allows you to manage the Alerts and Reminders you want to receive on your mobile device. Alerts and Reminders can be configured for each account and on each mobile device.

View Your Usage

Mobile App - View Your UsageSee a graph of your actual electricity usage for the date range you specify.

Find Our Offices

Mobile App - Find Our OfficesFrom the login screen, you can view our office and payment locations along with phone numbers, addresses, and hours of operation.

General Information

Mobile App - General InformationWithout logging in, you can get one-touch access to general information.

Mobile App FAQ

What is the difference between the Mobile App and the Mobile Web App?

Our Mobile Apps are native Apps that can be downloaded and installed on your compatible mobile device. Simultaneously, the Mobile Web App is a web portal that runs directly in the mobile browser on your smartphone or other mobile devices.

Both the native Apps and the Mobile Web App give you secure access to maintain your account information. Here, you may view your bills and your payment history, manage your alerts and reminders, and make payments on one or more accounts directly from your mobile device. 

Is my phone supported?

Our Mobile Apps perform on the following platforms:

  • Apple iOS 
  • Android 

Our Mobile Web App version supports these browsers:

  • Google Chrome on Android 
  • Safari on iOS
  • Microsoft Edge 
Is the Mobile App secure?

Yes! All critical information encrypts in every transaction run through the Apps and the Mobile Web App, and no personal information stores on your mobile device. However, mobile devices offer you the ability to store your login information for apps installed on the device. If you choose to save your login information, any person who can access your mobile device can access your account.

What features does the Mobile App have?

Both the Mobile Apps and the Mobile Web App allow you to view your accounts, see your bills, make secure payments directly from your mobile device, view your payment history, modify or maintain your subscriptions for alerts and reminders and contact us via email or phone.

Once you’ve installed a Mobile App on your phone, you’ll also have the ability to receive push notifications and view a map of our offices and payment locations.

Do I have to buy a Mobile App?

No. Our Mobile App is completely free to download and install.

I have five accounts. Can I see them all in the Mobile App and the Mobile Web App?

Yes. Once you’ve logged in, you’ll see a list of all of your accounts. To see the details for a specific account, select that account, and the features will display above the list of accounts.

Can I make a payment on multiple accounts?

Yes. From the list of accounts, either select the option to pay all accounts or select specific accounts for your payment. You can also make a payment to a single account by selecting the payment option when that specific account’s details are displayed.

How current is the account information I see in the Mobile App?

The information you see in the Mobile App and the Mobile Web App shows in real-time, so it’s always accurate. However, if you keep your Mobile App or Mobile Web App open for an extended period, you should refresh the page by selecting a new option to ensure the information is still current.

How do I view my bill through the Mobile App?

Our App will display PDF versions of your available bills using the PDF reader you have on your smart device. We support and recommend the Adobe PDF reader for the best results on Android devices. If you do not have the Adobe PDF reader already installed on Android devices, our App will prompt you to install it from the Android Market to make sure you can display and view your PDF bills correctly.

How do I sign up for push notifications? What if I want to receive push notifications for multiple accounts?

The first time you launch the App after installing it on your mobile device, you can decide to enable push notifications for our App on your device. Select OK to allow push notifications. Next, be sure to select each account and enable the “Notify” option for every account you want to receive push notifications on this specific device.

If you have our App installed on multiple devices, don’t forget to enable push notifications for your accounts on each device, as the push notification settings for each account are device-specific.

How do I find your offices and payment locations? Do I have to log in first?

You do not have to log in to view addresses or maps to our office locations or even get our contact information. Open the App and use the “Locations” link at the bottom of the login screen.

Got Questions?

Still have questions? Click the email link below to get in touch with us.

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