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Report A Power Outage

Things to try before reporting your outage:

  • Check your neighbors house – Are their lights out? If they have power, it may be a problem isolated to your home. 
  • Check the breakers – Is the main breaker off? Try turning the switch all the way to the off position then back to the on position. 

To report an outage please call our number below that is available 24 hours a day, seven days a week. You can also view our outage map to verify your homes status.

Please keep phone lines open for all members affected by an outage. We know that being without power is inconvenient and frustrating, and we assure you that one call is all you need to make. UCEMC will work around the clock, if necessary, to restore your service as quickly as possible.

Reporting Outages with our new OMS

The UCEMC Outage Management System (OMS) is a user-friendly way for members to report outages and get real-time, up-to-the-minute information on outages in their area. The OMS will enable you to report your outage in four ways:

  • You may report your outage through our Integrated Voice Response System (IVR) by calling 1-800-261-2940. The IVR will walk you through the steps to report the outage. It notifies us immediately, and we can begin the process of repairs. You can request a call to let you know when power is restored. 
  • You can report the outage on our SmartApp.
  • Report here at on the bill pay portal.
  • You can text us about the outage from the mobile phone listed on your account. After you’ve reported the outage, check out the Outage Map here on the website by clicking the Outages menu at the top. All reported outages will be marked in red. Please make sure you have an up-to-date phone number in our system. That number is tied to your account and simplifies bill paying, managing your account, and accurately reporting outages. A mobile number tied to your account is required for texting UCEMC with your outage.

Storm-Ready Kit

In the best of circumstances, there may be only minutes to prepare for a potentially dangerous and damaging storm or widespread power outage. It’s helpful to know what you’ll need to assemble an emergency outage/storm kit quickly:

– Non-perishable food for the family, including pet food and drinking water, a cooler with ice;
– Flashlight with fresh batteries;
– Cash and Credit Cards, identification;
– Medicine/prescriptions;
– Fully charged cell phone and charging cords to plug into automobile; gasoline;
– First aid kit;
– Matches and lighters, candles, pocket knife;
– Battery-powered radio with extra batteries;
– Battery-powered clock;
– Pet supplies including carrier, leash, ID collars, etc.

BE INFORMED! Visit for more information.

Be Prepared with UCEMC
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