The news and information we hear about the coronavirus changes by the hour and can be unsettling. Here at Upper Cumberland Electric, we’re concerned about the health and safety of our members and will strive hourly to stay in step with national guidelines and regulations.

 During these stressful times, we understand that the elderly and those who are considered “high-risk” may prefer to stay at home and social distance themselves from a crowd. UCEMC has several convenient electric bill payment options to offer you some peace of mind.

Online at ucemc.com – Click on PAY MY BILL to get to the Customer Service Portal. Enter your account number that’s on the bill and your password. New to online bill pay? Click on NEW USER to set up your online bill payment option.

UCEMC Mobile App and Mobile Web App – Look for our name in the App Store or the Android Market. If you can’t find our App in the Android Market, that likely means your phone is not supported. Our Mobile Apps are secure and no personal information stores on your mobile device. 

Mobile Apps are supported on the following platforms:

• iOS 7.0 and above (iPhone, iPod Touch, and/or iPad)
• Android 2.3x and Android 4.x.x

Our Mobile Web App version supports the following browser:

• Google Chrome on Android OS 2.3 and 4.x.x
• Safari on iOS 7.0 and above
• Internet Explorer on Windows Phone 7
• BlackBerry browser on BlackBerry OS 6 and above

Our Mobile Apps are native Apps that can be downloaded and installed on your compatible mobile device. The Mobile Web App is a web portal that runs directly in the mobile browser on your smartphone or other mobile devices. Both will give you secure access to account information and will allow you to make payments on one or more accounts directly from your mobile device. The native Apps also allow you to register your accounts to receive push notifications for account milestones, such as approaching or a missed due date. Push notifications are not available through the Mobile Web App.

Pay by Phone: Members may pay by phone during regular business hours, 8:00 a.m – 4:30 p.m. by calling their local district UCEMC office:

• Carthage District – 1-800-261-2940
• Cookeville District – 1-800-261-2940
• Gainesboro District – 1-800-261-2940
• Livingston District – 1-800-261-2940

PaySite Kiosks – Two kiosks allow you to pay your UCEMC bill any time, 24/7 with cash, check, or credit card.

• Carthage: 907 Main Street
• Cookeville: 1794 West Broad Street.

Drive-Thru – You may continue to pay your bill from the comfort of your vehicle at UCEMC district office locations during regular business hours.

Co-ops are owned by the members we serve. This fact impacts everything we do here at Upper Cumberland Electric Membership Corporation. People always come before margins, and our employees are serious about the responsibility we have to provide power and support to our communities during these trying times.