The Upper Cumberland Electric Membership Corporation (UCEMC) is an electric power distribution cooperative. UCEMC is owned and operated by its members and distributes electric power through more than 4,735 miles of lines to more than 52,000 members located primarily in Jackson, Overton, Putnam and Smith Counties and northern DeKalb County. Several members are served in “fringe” areas of Clay, Fentress, Macon, Pickett, White, and Wilson Counties.
Visit the kiosk at the UCEMC District offices in Cookeville or Carthage: Select “One-Time Payment” and have your UCEMC account number handy.
Sign Up: Once you complete your payment, select “YES” to sign up for FastPass. Paying your bill is about to become quicker and easier!
PIN Set Up: Set up a 4-digit PIN when prompted. The kiosk will print a barcode you can keep to scan next time, or you can use your phone number and PIN. You may now choose how to get your receipt, by print, text, or email.
Next time you use the kiosk, select “FastPass,” scan your barcode and enter your PIN. We’ll store your account number, and you can choose to receive future receipts by text, email, or printout. Your MyPaySite account links to the phone number entered the first time you use the kiosk.
FastPass is an optional service provided by Upper Cumberland Electric Membership Corporation to make the kiosk payment process more convenient. Questions about your FastPass payment? Call FastPass tech support at 877-876-7076.
Now, this is the only number you’ll need to report an outage or take care of UCEMC business around the clock, seven days a week:
1-800-261-2940.
UCEMC has implemented a new user-friendly Interactive Voice Response System (IVR) that conveniently allows us to look up account information based on your phone number.
From there, you can report outages, pay your bill with a credit card, manage your UCEMC account and, during regular business hours, speak with our district customer service representatives in Carthage, Cookeville, Gainesboro or Livingston. It’s quick, it’s easy, and you can call us from anywhere. It’s toll-free.
“All of our former contact numbers became obsolete as of August 1,” UCEMC General Manager Jimmy Gregory explains. 1-800-261-2940 is now the only number you’ll need to report an outage, review your account, pay your electric bill, or speak to service representatives during the regular business hours in any of our districts. We’re confident that this change will simplify the process of account management for our members.”
Keeping this number handy will help you manage your Upper Cumberland Electric Membership account when it works for your schedule; when you’re traveling or when you can’t find the time to go online.
One call does it all at Upper Cumberland Electric Membership Corporation.
Congratulations to our UCEMC Employeers that are recogized in our 2020 Employee Awards.
Gainesboro District Manager Billy Mahaney presents UCEMC employee Tim Collins with a certificate honoring his 30 years of service as a Groundsman and Equipment Operator. Thank you, Tim!
Congratulations to Jason Kemp, a Substation Technician from our Carthage District, who is celebrating 20 years of service on October 1, 2020. Thank you for all that you do, Jason!
Kathy Smith, UCEMC Customer Service Representative, receives her award for ten years of service from Livingston District Manager Ben Winningham. Kathy accepts bill payments, works new service orders, transfers service when a member moves, and helps members with their phone inquiries. Thank you for your service, Kathy!
Ben Winningham, UCEMC’s District Manager in Livingston, presents Journeyman Lineman Mark Sherfield with his 15-year service award. Mark is assigned to a bucket truck, installs new lines, maintains existing lines, and works many other tasks in all kinds of weather to provide safe, reliable service to our members. We appreciate your hard work, Mark!
Ben Winningham, UCEMC’s District Manager in Livingston, presents Journeyman Lineman Jared Rudd with his award for five years of service. Jared works storm damage, and storm restoration, installs new lines, and maintains existing lines. Thanks for all that you do for us, Jared!
Upper Cumberland Electric Membership Corporation quickly responded to COVID-19 concerns by closing all district office lobbies for the safety of members and employees. As the community now begins recovery, UCEMC will resume standard business practices while keeping the physical and economic well-being of our members at the forefront.
• Monday, June 8, 2020 – District office lobbies in Carthage, Livingston, and Gainesboro reopened. The Cookeville district office, damaged by the March tornado, will continue to offer service at the drive-thru until further notice. All offices will practice social-distance guidelines.
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UCEMC recognizes the significant economic fallout from the pandemic. During the crisis, service disconnections due to non-payment of bills were temporarily suspended, just one of the many steps taken to reduce stress on families and businesses in an uncertain time. The COVID-19 pandemic was unprecedented, causing record unemployment and financial challenges. However, these accounts will need to be made whole soon. UCEMC will immediately begin working with members who have missed payments or have a past due balance due to economic hardship.
• Monday, June 15, 2020 – UCEMC will resume disconnections for accounts with a past due balance unless payment arrangements are made in advance with UCEMC.
Payment solutions UCEMC can explore with members may include setting up a Pre-pay account, or arranging payments over six months, depending on the amount in arrears. UCEMC members unable to pay their electric bills are urged to contact UCEMC as soon as possible to discuss making a payment or setting up a payment plan.
The Tennessee Valley Authority (TVA) will disconnect power overnight to Upper Cumberland Electric Membership Corporation members in parts of Jackson, Putnam, and Overton counties Saturday, June 6. The outage is required to do vital maintenance and make permanent repairs on tornado-damaged equipment.
The interruption of power will begin at 10:00 p.m. on Saturday, June 6, 2020, for up to eight (8) hours into Sunday morning, June 7, for these communities:
Town of Gainesboro,
Granville Highway,
Gladdice Highway,
York Highway,
Celina Highway,
Highway 56,
Jennings Creek Highway,
Indian Creek Road,
Haydenburg Ridge,
McCoinsville Road,
Sugar Creek,
Greenwood Ridge,
Booger Ridge Lane,
New Hope Road,
Roaring River Road,
Old Antioch Road,
Seven Knobbs Road.
Brief Interruption: As a result of the recent tornado damage, a separate outage will briefly affect parts of Putnam and Overton counties as TVA makes permanent equipment repairs. The following communities can expect a brief interruption around 10:00 p.m. on Saturday, June 6:
Pippin Road,
Cumby Road,
Peach Orchard,
McBroom Chapel,
Plunk Whitson,
Blackman Fork Road,
Fisk Road,
Gainesboro Grade,
Liberty Church,
Shipley Road,
Dodson Branch Road,
West Broad,
Whitehall Road,
Paran Road,
Hilham Road,
Bear Creek,
Thomas Allen,
Duncan’s Chapel,
Village Road,
Bob Lynn Road,
Fairview Road,
Step Rock Hill Road
Tommy Dodson Highway,
Boatman Road,
Paran Road,
West Netherland Road,
Highway 136,
Waterloo Road,
Hardy’s Chapel,
Poplar Springs Road,
Terrapin Ridge Road,
Allen’s Chapel.
UCEMC will take advantage of the outage to maintain its system.
“We regret any inconvenience TVA’s planned outage may cause,” says UCEMC General Manager Jimmy Gregory. “These repairs need to be made to ensure the reliability of TVA’s and UCEMC’s electrical systems.”
ALTERNATE DATE: If a thunderstorm is expected in the area at the scheduled time, the outage will be postponed.
Per Article IV, Section 4.05 of the bylaws of the Upper Cumberland Electric Membership Corporation, notice is given of three impending vacancies on the Cooperative’s Board of Directors due to expiring terms of three incumbent directors.
One directorate term will expire in District One, and one director will be elected or re-elected from District One, which consists of the areas served by UCEMC in DeKalb, Macon, Smith, and Wilson counties.
One directorate term will expire in District Two, and one director will be elected or re-elected from District Two, which consists of the areas served by UCEMC in Putnam and White counties.
One directorate term will expire in District Four, and one director will be elected or re-elected from District Four, which consists of the areas served by UCEMC in Jackson County. Deadline for a petition to become a candidate on June 14, 2020.
Any member meeting the qualifications for a director as specified in Article IV, Section 4.02, of the Cooperative’s bylaws may petition to become a candidate for election to the Board of Directors.
Any candidate for director must file a qualifying petition with the Secretary of the Cooperative, Alan Pippin, or with the Cooperative’s General Manager, Jimmy Gregory, on or before June 14,2020.
Qualifying petition forms and copies of the Cooperative’s bylaws and the Board’s policy governing Directorate Election activities are available by request at any cooperative office:
1794 West Broad Street, Cookeville, TN 38503; 1-800-261-2940
1085 N. Grundy Quarles Highway, Gainesboro, TN 38562; 1-800-261-2940
138 Gordonsville Highway, South Carthage, TN 37030; 1-800-261-2940
907 Main Street North, Carthage, TN 37030; 1-800-261-2940
All petition packages will be issued from UCEMC’s Corporate Office, 907 Main Street North, Carthage, TN 37030.
A Credentials Committee, appointed, meeting, and acting per Article IV, Section 4.07 of the Cooperative’s bylaws, will determine the eligibility of each petitioner to become a qualified candidate.
If required to comply with Article IV, Section 4.11 of the Cooperative’s bylaws, a District Directorate Election will be held on August 29, 2020, between the hours of 7:00 a.m. and 3:00 p.m. in the Cooperative’s office in each directorate district.
UCEMC will continue to provide excellent and reliable electric service, but we are now taking extra safety precautions for members and our employees. Due to the COVID-19 (coronavirus) threat to the health and safety of our members, UCEMC lobbies will now CLOSE on Monday, March 23, until further notice. We appreciate your understanding and patience during these challenging times.
Bill payment and other Cooperative business may be conducted safely and securely by utilizing other UCEMC options:
Online at ucemc.com – Click on PAY MY BILL to get to the Customer Service Portal. Enter your account number that’s on the bill and your password. New to online bill pay? Click on NEW USER to set up your online bill payment option.
UCEMC Mobile App and Mobile Web App – Look for our name in the App Store or the Android Market. If you can’t find our App in the Android Market, that likely means your phone is not supported. Our Mobile Apps are secure and no personal information stores on your mobile device.
Pay by Mail: Send your check or money order to UCEMC, P.O. Box 159, Carthage, TN. 37030.
Pay by Phone: You may pay by phone during regular business hours, 8:00 a.m. – 4:30 p.m. by calling your local district UCEMC office:
PaySite Kiosks – Two kiosks allow you to pay your UCEMC bill any time, 24/7 with cash, check, or credit card.
Carthage: 907 Main Street
Cookeville: 1794 West Broad Street.
Drive-Thru Window – You may continue to pay your bill from the comfort of your vehicle at UCEMC district office locations during regular business hours.
New Service – Applications and instructions for applying for new service are available at the Drive-Thru Window until further notice.
The news and information we hear about the coronavirus changes by the hour and can be unsettling. Here at Upper Cumberland Electric, we’re concerned about the health and safety of our members and will strive hourly to stay in step with national guidelines and regulations.
During these stressful times, we understand that the elderly and those who are considered “high-risk” may prefer to stay at home and social distance themselves from a crowd. UCEMC has several convenient electric bill payment options to offer you some peace of mind.
Online at ucemc.com – Click on PAY MY BILL to get to the Customer Service Portal. Enter your account number that’s on the bill and your password. New to online bill pay? Click on NEW USER to set up your online bill payment option.
UCEMC Mobile App and Mobile Web App – Look for our name in the App Store or the Android Market. If you can’t find our App in the Android Market, that likely means your phone is not supported. Our Mobile Apps are secure and no personal information stores on your mobile device.
Mobile Apps are supported on the following platforms:
iOS 7.0 and above (iPhone, iPod Touch, and/or iPad)
Android 2.3x and Android 4.x.x
Our Mobile Web App version supports the following browser:
Google Chrome on Android OS 2.3 and 4.x.x
Safari on iOS 7.0 and above
Internet Explorer on Windows Phone 7
BlackBerry browser on BlackBerry OS 6 and above
Our Mobile Apps are native Apps that can be downloaded and installed on your compatible mobile device. The Mobile Web App is a web portal that runs directly in the mobile browser on your smartphone or other mobile devices. Both will give you secure access to account information and will allow you to make payments on one or more accounts directly from your mobile device. The native Apps also allow you to register your accounts to receive push notifications for account milestones, such as approaching or a missed due date. Push notifications are not available through the Mobile Web App.
Pay by Phone: Members may pay by phone during regular business hours, 8:00 a.m – 4:30 p.m. by calling their local district UCEMC office:
PaySite Kiosks – Two kiosks allow you to pay your UCEMC bill any time, 24/7 with cash, check, or credit card.
Carthage: 907 Main Street
Cookeville: 1794 West Broad Street.
Drive-Thru – You may continue to pay your bill from the comfort of your vehicle at UCEMC district office locations during regular business hours.
Co-ops are owned by the members we serve. This fact impacts everything we do here at Upper Cumberland Electric Membership Corporation. People always come before margins, and our employees are serious about the responsibility we have to provide power and support to our communities during these trying times.
