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Category: UCEMC News

The Upper Cumberland Electric Membership Corporation (UCEMC) is an electric power distribution cooperative. UCEMC is owned and operated by its members and distributes electric power through more than 4,735 miles of lines to more than 52,000 members located primarily in Jackson, Overton, Putnam and Smith Counties and northern DeKalb County. Several members are served in “fringe” areas of Clay, Fentress, Macon, Pickett, White, and Wilson Counties.

We’re making it easier to do business with UCEMC.

Paying Where You Shop with UCEMC

This month, we’re introducing convenient new ways to pay your electric bill in-person, online, and at your favorite stores!

Watch our Introduction Video:

 Get My Barcode

UCEMC CheckOut  

UCEMC CheckOut is our newest bill payment option that allows you to pay your UCEMC power bill where you shop.  

  • Get the barcode. Visit ucemc.com and follow the instructions to download your personal barcode. Please print out the barcode or retain it on your mobile device.
  • Visit ucemc.com to find payment locations near you. Business chains like CVS Pharmacy, Dollar General, and 7Eleven, Walgreens, and Family Dollar are just a few of the businesses where you can pay your UCEMC bill while you’re shopping. More than 50,000 retailers nationwide are participating in the CheckOut system.
  • Scan the barcode. As you pay for your goods in the checkout line, scan the barcode you’ve saved on your mobile phone or have printed out.
  • At this time, UCEMC CheckOut only accepts cash payments. There is a $1.50 fee for using the new service. UCEMC CheckOut locations cannot view or look up member account details.
  • Get real-time verification. Once your bill is paid, you’ll get real-time verification that your payment has been approved. UCEMC also receives verification, and your account is updated.
  • Separate transaction. The UCEMC bill payment is a separate transaction. Your retailer scans the barcode at the register and completes the transaction before you can ring up other items. It’s quick and easy but is a separate transaction.

AutoPay and E-Check

AutoPay is a recurring payment system that you may set up through ucemc.com>MyUCEMC, our mobile app or our Consumer Services Representatives at any UCEMC District Office location. AutoPay automatically charges your credit card, debit card, or E-check that you have on file with us on the date you specify. This date needs to be on or before your due date.

  

E-Check 

This digital check is drafted from the bank account you have registered with us on the date you specify. This method is ideal for our members who don’t use credit cards. Additional fees may apply for a failed payment or insufficient funds.

Frequently Asked Questions about AutoPay:

How will I know what day it goes through?

AutoPay automatically charges the credit card, debit card, or E-check that you have on file with us on the date you specify. This date needs to be on or before your due date.

Will I still receive my bill?

Yes. You will continue to receive a paper copy of your bill in the mail unless you have selected the “paperless billing” option in the MyUCEMC web portal at ucemc.com.

How can I enroll in AutoPay?

The easiest way to enroll in Autopay is through the MyUCEMC web portal. You may also set up AutoPay through our Consumer Service Representatives at any UCEMC office.

If I sign up, when will it start?

 Autopay will begin on any new bills from the date you signed up. If you have an outstanding balance, you can not use Autopay to cover that previous balance. For example, you received a bill for $50 last month, and you enrolled in Autopay. After receiving that bill, you will need to pay that $50 bill with your usual method. Once you are current, next month’s bill will begin the recurring payment of your bill through Autopay.

Can I participate in AutoPay without logging into MyUCEMC?

Yes. We allow members to sign up by downloading the bank draft form on ucemc.com>MyUCEMC>Autopay and return it by mail or in-person to any of our district offices.

 Now, paying your electric bill is as easy as 1-2-3!

Paying Your Bill Where You Shop with UCEMC

Let’s Beat the Heat Together

Peak Heat Thermostat

As a member of Upper Cumberland Electric Membership Corporation, you know how to make smart energy choices that help you save money. But did you know that when you use electricity can be just as important as how much you use?

Throughout the day, energy use fluctuates based on consumer demand. Typically, most households use larger amounts of electricity in the morning when most people are getting ready for their day. In the evenings, people return from work, cook dinner, wash clothes, and watch television.

When people in our community are using more electricity at the same time is called “peak” hours. The cost for UCEMC to provide power is higher during these times because of the additional electricity demand.

By shifting some of your energy use to hours when demand is lower, also known as off-peak hours, you can save money on your energy bills and help keep rates lower for our community.

Here are a few easy ways you can shift energy use to off-peak hours:

  • Adjust your thermostat. During the summer months, raise the thermostat a few degrees during peak hours.
  • Wash full loads of clothes in cold water during off-peak hours.
  • Run the dishwasher right before you go to bed, or air-dry dishes by opening the dishwasher instead of using the heated dry cycle.
  • Turn off lights and electronics when not in use. (Try to make this a daily habit, whether during peak or off-peak hours.)

There are just a few examples of ways to save energy and money by making a few minor adjustments to your daily routine.

Racing Solar Cars: Fun and Fundamentals on the Last Day of School

Solar Model Car Box 2

Smith County Middle School recently received a $5,000 STEM grant from The Tennessee Valley Authority and Upper Cumberland Electric Membership Corporation.

The school used that money to purchase model solar cars to teach the kids about science, technology, engineering, and math.

As SCMS Principal Kelly Bell explains, children can learn some of life’s most important lessons while playing, and that was the idea when the kids raced their solar cars on the last day of school:

Celebrating Our Right of Way Professionals

ROWProfessionalsWeek

Tree trimming improves service for all.

One of the things we love best about the Upper Cumberland is the natural beauty that surrounds us. We are fortunate to have so many trees that offer beauty, shade, and a habitat for all sorts of birds and other wildlife. We know that you appreciate our community for many of the same reasons.

At Upper Cumberland Electric Membership Corporation, we strive to balance maintaining beautiful surroundings and ensuring a reliable power supply by keeping power lines clear in rights of way (ROW). UCEMC has recently approved the largest ROW budget in the co-op’s history. 

While we recognize and appreciate the beauty of trees, there are three main benefits to tree trimming in ROW areas. However, before touching on the main reasons, here’s what a “right of way” is and how it may impact you. A right of way is the land we use to construct, maintain, replace or repair underground and overhead power lines. Rights of way enable the co-op to provide clearance from trees and other obstructions that could hinder the power line installation, maintenance, or operation. ROW areas are typically on public lands or located near a business or home. Regardless, UCEMC must be able to maintain the power lines above and below the ROW. The overall goal of our vegetation management program is to provide reliable power to our members while maintaining the beauty of our community. Proactive vegetation management benefits co-op members in three tangible ways.

Safety

First and foremost, we care about our members and put their safety and that of our lineworkers above all else. Overgrown vegetation and trees pose a risk to power lines. For example, if trees are touching power lines in our members’ yards, they can pose a grave danger to families. If children can access those trees, they can potentially climb into a danger zone. Electricity can arc, or jump, from a power line to a nearby conductor like a tree. A proactive approach also diminishes the chances of fallen branches or trees during severe weather events that make it more complicated and dangerous for lineworkers to restore power. 

Reliability

Of course, one of the biggest benefits of a smart vegetation management program is reliability. Strategic tree trimming reduces the frequency of downed lines causing power outages. Generally speaking, healthy trees don’t fall on power lines, and clear lines don’t cause problems. Proactive trimming and pruning keep lines clear to promote reliability.

Affordability  

As you know, UCEMC is a not-for-profit cooperative, and that means we strive to keep our costs in check to keep our rates affordable. This extends to our approach to vegetation management. If trees grow too close to power lines, the potential for expensive repairs also increases. Effective tree trimming and other vegetation management efforts keep costs down for everyone.

Our community is a special place. We appreciate the beauty trees afford, but we also know our community depends on us to provide reliable energy. Through vegetation management, we are better able to keep the power lines clear, prepare for future weather events, and secure the grid’s reliability.

A New Chapter Begins

Congrats Scholarship

  Upper Cumberland Electric Membership Corporation is happy to announce the scholarship winners of the 2021 UCEMC Washington Youth Tour Essay Contest. Katie Ash of Smith County High School, and Katie Grandstaff of Gordonsville High, will be receiving a scholarship upon high school graduation next year. Ms. Ash, who plans on a medical career after college, and Ms. Grandstaff, who is currently taking dual-enrollment classes, will not be going to Washington D.C. on the annual Washington Youth Tour. The tour was canceled due to pandemic concerns. In lieu of that trip, The Tennessee Electric Cooperative Association awarded $1,000 toward the UCEMC Scholarship, for a total of $2,000 for each student. 

   Graduating students who won the essay contest in 2020 received their $2,000 scholarships recently. Faith Pawloski of Jackson County High School, Sydney Griffin of Gordonsville High, Kobe Kitchen of Smith County High, and Kaylee Laycock of Livingston Academy, are all looking forward to a relaxing summer before hitting the books in college this fall. Congratulations to our 2020 and 2021 Scholarship winners!  

Essays from UCEMC’s 2021 Scholarship Winners

Katie Grandstaff  Electric Cooperatives – Building a Brighter Tennessee

  By Katie Grandstaff – 2021 UCEMC Scholarship Winner

     BOOM! CRACK! SWOOSH! BAM! These were the sounds I heard as a fierce storm rolled through, and all of a sudden, I sat in darkness! The storm had passed, but the wind had done a number on the telephone poles and the electrical lines. As I sat in the quiet darkness without air conditioning and no TV, I began to think, “What can I do without electricity?” I was so bored! It was only eight o’clock, so it was much too early to go to bed. So, I finally just sat down in the recliner and felt sorry for myself. The rain had started again, and the next thing I knew, I had drifted off to sleep and began dreaming about how it must have been before electricity. I found myself in the 1920s visiting with a rural family who lived before electrical cooperatives were formed to provide electricity to rural areas.

     During my dream, I met a teenager named William. I had so many questions to ask him. My first question was, “How do you survive without electricity?” He began to explain, “We try to get everything done during daylight hours. During the nighttime hours, if the light is needed, we have to use oil lamps.” William then told me about his cousin, James, who livers in town. The town has electricity supplied by a privately-owned utility company, and a municipal utility company supplies another nearby town’s electricity. William said, “My cousin, James, is always talking about how amazing it is to be able to pull a string and turn on lights. I dream of the day that I can magically pull a string and brighten the room.”

     I continued to ask him another question, “Why do you not have electricity out here in the4 country?” William explained to me, “No suppliers are willing to provide electricity to rural areas because it is not profitable.” His eyes lit up when he explained that he had heard about the Tennessee Valley Authority and the Rural Electric Administration. He excitedly said, “REA and TVA might bring electricity to the rural areas because the REA’s purpose was to loan money to rural areas to form non-profit cooperatives which would be owned by the people in the community it is supplying.” William wasn’t exactly sure what to expect, but he was hopeful.

    As we sat there and talked about life without electricity, his older sister, Helen, came into the room. She began to explain what she knew about the non-profit cooperatives. She began to explain what she had read in the newspaper about how the Upper Cumberland Electric Membership Corporation would be formed. She said, “UCEMC would be based on seven principles. It would have a voluntary and open membership to everyone who needed it, and every member would be a part-owner with voting privileges.” William did not seem very interested in how the cooperative was going to start. He just wanted electricity in his house. Helen told us how it would not only provide electricity but support communities as well.  William was beginning to run out of patience and said, “Enough already! I want to know when our house can be lit up at night like my cousin’s house in town.” Helen then described how UCEMC would train and educate members while working with other cooperatives to better serve their communities in many different ways. Helen said, “I want you to know the principles on which UCEMC would be built. Yes, UCEMC will provide you with electricity just like your cousin in the city, but it will do so much more to support and provide for the community.” At that point, William said, “Wait, Helen, wait, as usual, you are talking too much. All I really need is to be able to pull a string to brighten a room when it gets dark.” Then, he apologized to me for his sister talking too much. He laughed and said, “She has been reading too many science fiction books. She even believes that people would have a box in their homes one day to sit in front of and watch moving pictures. How crazy is that?!” I knew he was talking about television, but I also knew he could not believe something like that could exist, so I didn’t try to explain to him what it was.

    Suddenly, I woke up because the electricity had popped back on and the room was so bright. How wonderful it was to hear the air conditioner running and the television coming alive. That evening made me realize how important electricity was in my life. I began to wonder what William would have thought about all of these advances due to electricity. My life brightened up just because the linemen at UCEMC repaired the lines, as I am sure William’s life would have been brighter to have been able to pull that string. William knew electricity could brighten up a room, but what he did not realize, it gives us a better, brighter life. UCEMC has and will continue “Building a Brighter Tennessee” throughout the years to come. Shine on UCEMC!    

 

Katie Ash 2

Building a Brighter Tennessee

                           By Katie Ash – 2021 UCEMC Scholarship Winner

   A crisis was going on all over Tennessee. Many of its communities were losing their light due to some electricity-stealing villain. The communities needed someone’s help before all the light went out. The people put all their hope into a band of superheroes that have helped the world many times before.

  Down at the superhero’s warehouse, they were getting word of this villain. They started making a plan to help the people of Tennessee before it was too late. All they needed was each other and teamwork to save the community. With all their qualities together, they could do it. Now, they just had to round up the troops. 

  Our first hero is Actively. He carries out the decision-making for the team. With his help, we will be able to save the citizens of Tennessee with his brilliant decisions and tactics. Actively will make a plan to defeat the villain. Next is Voluntary; he always wants to help whenever there is a crisis, and he will not back down from a challenge. Voluntary is always there when you need a helping hand and will offer everything he can to help with the problem. 

  Now, we have Equality. He keeps all of us working together and for a certain cause to save Tennessee from complete darkness. He will help us have this whole crisis under control fairly and impartially so everyone can be happy and be with light. 

  Here, we have Educationally. He will educate the public on how we will do our job to save the community. He will keep everyone calm and let them know what is going on, so there is no panic.

  Lastly, we have Cooperatively. He is in charge of using the resources and tools we have available to save the day. He is very skilled in working with the people and the team to get what needs to be done. 

  We call our team of heroes the Electric Cooperatives. With all their hard work and skills put together, they could do anything. Now, they set out to face this villain. They keep getting alerts that he was moving fast, and the people of Tennessee started losing hope. Then, here comes our heroes to save the day.

   Actively decided we would start returning and fixing the lines in places that were down, then they would stop him in his tracks. Voluntary was the first to jump in and get the lines fixed. While Equitably and Cooperatively worked to get the tools and everything needed to take this on. Educationally worked on how they were going to fix these lines and get Tennessee shining bright again.

  They all worked together to fix all the lines and catch up to the electric-stealing villain. The heroes went through ten different communities before catching up with him. They saw him trying to tear another line down, but before he could, they stopped him. They asked him why he was doing all this and making the world dark. He replied, “Because in my community we had a terrible storm and all of our lines were knocked down,” he continued, “No one helped us to put them back up o we’ve been without light and electricity for weeks now.” The team told him they would help fix all their lines, and they would have everything back in no time, but he couldn’t keep tearing other communities’ lines down. He agreed, and the team got to work. All of Tennessee’s communities were soon up and running with electricity, and everyone was relieved. Tennessee was saved thanks to the Electric Cooperatives team.

Livin’ On Lake Time

    Sunset Dock Overhead Sunset Marina and Resort has become a summer destination for locals who are rediscovering Tennessee beauty.

        Tom Allen’s teenage summers were spent pumping gas at a marina. That’s when he learned about a concept that has him in awe to this day. Lake Time. People who live on Lake Time can eat when they’re hungry, catch a nap when they’re tired, and swim in the moonlight if they’re feelin’ froggy. They have no place to be at any particular time. Unless, of course, it’s sunset. That’s when they don’t want to miss the view at the aptly named Sunset Marina and Resort on Dale Hollow Lake near Byrdstown.

     The owners of this little Pickett County slice of heaven cater to those who live on Lake Time because they understand. “Lake Time means there is no set lunchtime, dinnertime, whatever they want to do at the moment is what they do,” Tom explained as we sat on the deck of a pontoon. “They’re a very laid-back group of people. They want to be on the water so they can let their hair down, relax, and not be stressed.” Tom knows what his customers need. He and his business partner invested in this former fishing camp back in 1993, and they haven’t looked back.  Even during the height of the pandemic when other business owners were walloped.

 

  “The first beautiful weekend that we had last year in May, we were inundated with customers. Every weekday felt like a weekend, and every weekend felt like a holiday around here. 2021 is shaping up to be even busier.”

     You don’t have to own a boat to be on Lake Time here at Sunset Marina and Resort. Turn your family into “boat people” and rent your choice of watercraft from Tom and his crew.

  “We have 48 rental boats from small fishing boats to a large houseboat, and a fleet of ten rental houseboats that will sleep from 8-12 people,” Tom says. “We have pontoon boats that people love to take out on picnics and parties, and we have boats for skiing, tubing, and wakeboarding, along with six Waverunners.”

     March kicked off with the Toyota Major League Fishing Tournament here at Sunset. Dale Hollow Lake is famous for the World Record (largest) small-mouth bass caught here in 1969. If Lake Time for you means throwing a line in the water, this is the place to be.

     Even Lake Time people need to sleep – whenever that is – and if you’re not cruising around on a houseboat, landlubbers have their choice of rental cabins or a large four-bedroom chalet. All of the accommodations have kitchens, but when the family cook is on Lake Time, the chef at Sunset Restaurant by The Steel Coop is always serving lunch and dinner.

   “This is the first year that the Steel Coop has leased our restaurant space,” Tom says. “It’s a very successful restaurant in Livingston, so they’ve kept a similar menu, and the reviews have been great!” (Editor’s note: I’ve eaten at both Steel Coops – fabulous!)

     While Tom has come a long way from pumping gas for summer money, his job description for “boss” sometimes includes pumping gas. Anything to ensure that the customer maintains that “Lake Time” attitude and state of mind. Generally, Tom gets a break because once his customers get on the water, they let go of the angst. “We look at the water as a tranquilizer for people,” Tom says. “It takes the edge off people the minute they see the water, get in a boat, and are floating around. It seems like time stands still – even Lake Time.”

     To get to this serene place, Tom must be the hustle and muscle behind the scenes. Year-round.  “During the season when I’m serving customers, it’s a very long workday beginning at 6:30 a.m. We have arrivals, departures. We need to make sure their experience with us is without problems,” Tom says. “I’m the one who has to solve the problems. It’s challenging in the summer months, but we also have challenges in the winter with floods, ice, snow, and wind. All of these elements impact a marina, and we have to react and make sure the boats in the boat slips are well protected.”

There is an adage that goes, “if you do what you love, you never work a day in your life.” It’s easy to see how much this man loves what he does for a living, so it’s safe to say that Tom Allen hasn’t worked since 1993.  “Getting to invest in a business that keeps me on the water all day, every day was a Godsend; an opportunity that I couldn’t pass up. 30 years later, it’s like I just got started.” If you’re at home reading this article, or stuck behind the desk at work, take a moment to go online to sunsetmarina.com and see for yourself what Tom’s workday is all about.

 Online, view Sunset Marina’s Live Lakecams featuring sunrise, and of course, the star of the marina – the sunset – anytime you need a quick escape. While you’re at it, make a plan to check out Sunset Marina and Resort in person and get on Lake Time before the summer is over.

                                                                         

Kathy Reece celebrates 20 years of service

Kathy Reece Service AwardL-R: Director of Administrative Services Kathy Reece receives her 20-year Service Award from UCEMC General Manager Jennifer Brogdon.

Kathy began her career at UCEMC as a Customer Services Representative in 2001, became an accountant in 2005, and was appointed Director of Administrative Services in January 2021. Congratulations, Kathy!

Carthage District Office Remodeling Begins, Still Open for Business

 Posed GroundbreakingL-R: Dave Allmon, Engineer; Tommy Pitman, Carthage District Manager; Digger Poindexter, UCEMC Board; Moose Tyree, UCEMC Board President;  Jennifer Brogdon, UCEMC General Manager;  Back Row L-R: Michael Petty, Mid-State Construction; John Potts, Gordonsville Mayor; Jeff Mason, Smith County Mayor; Anthony Apple, Smith County Chamber of Commerce.

  A groundbreaking ceremony last week at Upper Cumberland Electric Membership Corporation kicked off the complete refurbishing of the 42-year-old South Carthage District office building.. With the size of equipment evolving and technology changing rapidly, the outdated facility no longer meets the needs of a modern UCEMC. The office will still be open for members to conduct UCEMC business throughout the remodeling process.  

Total project costs are estimated at around $9.3 million. Construction and remodeling will not result in rate increases to members.

 

New Technology Hub

The plans to refurbish the facility will include a new technical operations center. The area will serve as a multi-directional fiber hub for UCEMC’s territory with interconnections to surrounding electric co-ops.

    “We already have an interconnection with Tri-County EMC and are making plans with Middle Tennessee EMC about an interconnection,” says Joe Skelton, UCEMC Operations Manager. “Most Tennessee co-ops are interconnecting and providing a co-op fiber grid that will serve the Tennessee Valley well for any changes that may come.” 

UCEMC is close to completing an approximately $2 million Fiber Optic Ring project. Once completed, a physical “ring” or circle of fiber will connect district offices and substations for the power grid’s visibility and control. Skelton says the new technology will improve response during outages.

   “Our goal is to provide reliable power as technology moves toward remote control, which increases our speed of response and reliability,” Skelton says. “We need an infrastructure to support that. This fiber optic ring path to our district offices and substations provides that secure infrastructure. Suppose any point of that circle goes out. In that case, we still have connectivity to each office or substation from the other part of the circle.”

Longer Poles, Longer Trucks

The increased demand for space on poles to accommodate new technologies means that utility poles must be taller (longer) to handle the extra load of fiber and telecommunications equipment. When the Carthage District office truck garages were designed in 1978, utility poles only held electric and telephone lines and were approximately 35 to 40-feet long. Today’s poles can be up to 50 feet to keep those additional wires high off the ground. That means longer trucks are needed to haul those poles to the worksite.  “The equipment, trucks, and even the poles have grown with the times; the building housing them has not,” Carthage District Manager Tommy Pitman explains. “The new trucks have less than one-inch clearance from the garage door. We’ve had to knock out part of the dock in the old truck bay to get these new vehicles inside.”

Six Years of Planning

UCEMC has studied options for the Carthage District office since 2015. The board of directors reviewed various alternatives. They included a total relocation to a new site, remodeling the customer service and engineering areas vs. rebuilding, and hybrid options of separating customer service and engineering into a different facility.

UCEMC General Manager/CEO Jennifer Brogdon says the board concluded that the most effective solution was to move forward immediately with a refurbishing plan.

   “We’ll be remodeling the existing warehouse for operations’ storage needs and will construct an additional warehouse and pole yard to meet modern specifications,” says Brogdon. “We believe it will enhance members’ experience with us as they visit to sign up for service or to pay their bill. Re-working the existing customer service and engineering areas will provide our members with a spacious and convenient place to conduct business.”  

The project’s estimated completion date is late October 2022.

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