Skip to main content

TVA October Power Outage Planned

.Power Outage Photo

  The Tennessee Valley Authority (TVA) plans an overnight power outage for approximately 3,856 Upper Cumberland Electric Membership Corporation members served from the Gordonsville Substation. The interruption of power will begin at 11:00 p.m. on Saturday, October 3, 2020, for up to six (6) hours into Sunday morning, October 4. 

    Members who reside in the following areas will be affected:

  • Ivy Agee Estates,
  • Hogan Road,
  • Rodgers Group,
  • Hickman,
  • Sykes,
  • Brush Creek,
  • Gordonsville,
  • New Middleton Hwy,
  • New Middleton,
  • Brush Creek,
  • Grant Rd,
  • Grant Hwy,
  • Alexandria Hwy,
  • Main Street Gordonsville,
  • Stonewall,
  • Lancaster Hwy,
  • Edgar Evans State Park,
  • Club Springs,
  • Carthage Junction,
  • Temperance Hall,
  • Dale Ridge,
  • Cove Hollow Boat Dock.

    The overnight power interruption is needed by TVA to do necessary repairs on equipment. UCEMC will take advantage of the outage to do maintenance on its system as well, according to UCEMC General Manager Jimmy Gregory. “We regret any inconvenience the planned outage may cause,” Gregory said. “This maintenance must be performed to maintain reliability on our system.”

    The planned outage will be postponed if inclement weather, which includes lightning, is in the area or is expected in the area at the scheduled time of the power interruption.

82nd Annual Meeting A Drive-In Event for 2020

     Here in the Upper Cumberland, the second Saturday in September is something extraordinary for UCEMC members who never fail to attend the annual meeting. We see friends and neighbors we sometimes haven’t seen since last year. We cheer when we win a door prize, and we look forward to tasting the crispy, delicious fish in the afternoon buffet. We come early to hear about what’s new at our electric co-op. We stay until the afternoon for the fellowship and the fun.

     Indeed, Upper Cumberland Electric Corporation’s Annual Meeting of the Members is a treat that warrants a “Save-the-Date” on the calendar for so many people in our community.

     But this year, the meeting will be different. It must be as we consider the health and safety of our members and UCEMC employees. Unfortunately, these unusual times require that no meal will be served and no door prizes given away.

     Due to the Covid-19 pandemic, 2020’s annual meeting will be a “drive-in” event in the parking lot of the Smith County Agricultural Center, 159 Ag Center Lane, in South Carthage.

     UCEMC General Manager Jimmy Gregory says that this year, you’ll sit in the comfort, convenience, and safety of your vehicle to hear the latest information about your co-op and its accomplishments.

      “We’ll ask our members in attendance to tune their radios to a particular radio frequency where they’ll be able to hear all the reports and participate in any business that may come before the members,” Gregory explains. “We apologize for the inconvenience of the “drive-in” meeting as well as not being able to offer a meal or door prizes, but we feel this is the safest option in light of the COVID-19 pandemic. We hope to be able to return UCEMC’s Annual Meeting to normal next year.”

     Registration begins at 8:30 a.m. on Saturday, September 12. The brief business meeting starts at 10 a.m. Any member with special needs planning to attend may call 1-800-261-2940 before the meeting date, and UCEMC will make the arrangements.

     It certainly won’t be the harbinger of fall that we’re used to here in the Upper Cumberland. Still, the drive-in event is what we have to do to keep our community healthy and involved. You’re urged to attend this unusual but informative annual Meeting of the Members. We hope to see you there!

EV Charging Stations Installed in Livingston and Carthage

There are several roadblocks to more rural people buying electric vehicles. The first is the high cost of owning an EV with an expensive battery with a limited lifespan and range. Longer battery life is what many consumers are demanding before they “go electric” with their vehicles. Then, there’s the biggie: how do you charge the battery out here in the country? Many rural areas offer no public charging stations, and what do you do if the EV runs out of “juice,” and you’re headed to the Smokies? There’s a term for the concern that your EV battery will run out before reaching your destination – range anxiety.

LivingstonEVchargerOverseeing the installation of the Electric Vehicle Charging Station in Livingston recently are L-R: Shannon Cantrell, Overton County Chamber of Commerce Director; Michael Hayes, Parks and Rec. Director; UCEMC General Manager Jimmy Gregory; UCEMC District Manager Ben Winningham; and Livingston City Mayor Curtis Hayes. The charger is located in the parking lot of Livingston Central Park. 

Tennessee Tech University received a grant to look into range anxiety and all the factors that might be preventing those of us in rural areas from buying an electric vehicle. The study, funded by the Department of Energy, evaluates the use of electric cars serving what they term as “a rural and largely economically distressed area.”

This project places EV charging stations in several counties and UCEMC members are already benefitting from two chargers in service.  UCEMC and Seven States Power Corporation recently set up a charging station in Smith County at the Carthage Sav-Way and on September 11, a charger was installed in Overton County in Livingston Central Park.  

“EV drivers in rural areas need to feel confident that they can find these chargers when they’re away from home and won’t be stranded with a dead battery on a country road,” says UCEMC General Manager Jimmy Gregory. “EVs have long been a popular urban vehicle, but that’s changing quickly, and we need to be ready.”  

Brad Rains, of Seven States Power Corporation, expects EV drivers to embrace the Chargepoint charging station’s convenience. “Most EV drivers will charge the battery overnight at home,” says Rains. “This station is used for getting a little bit of power over a shorter period. Every hour you charge at the Chargepoint, you’ll add 25 to 30 miles of range to your car. It’s like topping off your tank.”

EV owners download the Chargepoint app and set up an account with their credit card on a mobile phone or computer. They scan the app at the station, and once the car is plugged into the machine, the cost is one dollar per hour. While the vehicle is charging, area merchants hope Carthage EV drivers will do their grocery shopping or grab a meal at nearby restaurants.

The Upper Cumberland Human Resource Agency is a research partner with TTU in the project and very soon, are planning to operate a full-electric shuttle bus as part of this study.

Step Into the Ease of 1-800-261-2940

Cell screen cropped

A convenient, streamlined experience awaits you today when you call to report an outage, manage your account, or pay your bill.

The new Interactive Voice Response system (IVR) allows you to walk through an updated, straightforward process. Let’s take the first steps to create your profile and make future calls to 1-800-261-2940 more efficient:

Step 1 – Make sure your phone number ties to your UCEMC account. The IVR identifies you by the phone number entered on your billing record with UCEMC. If your number isn’t on your account, or if you call from an unrecognized number, you will need to enter your account or phone number on your first call. You may add or update the phone number on your account by choosing: manage account > get account information. Once here, you can choose:

  • Amount Due
  • Account Balance
  • Due Date
  • Update Phone Number

Once your number is in the system, your account is instantly recognized by the IVR. You may report outages or manage your account with ease.

Step 2 – Create a credit card profile on the ucemc.com website or Smart app. You may list more than one credit card in your profile. Be sure to save this card information for use next time you call.  Once you have set up your card profile, the IVR will confirm the last four digits of the card on file. If you don’t have a card profile set up in advance, you must enter and confirm card type, expiration date, CVC code, and billing zip code each time you pay. 

Now, one call to 1-800-261-2940 is all you need to simplify the management of your UCEMC account. 

Local People. Local Power.

TVA Offers Incentives for Virus-Killing UV Technology

Tennessee Valley Authority is offering incentives to schools and businesses that install virus-killing UV lights in HVAC systems. TVA says UV-C is a short wavelength ultraviolet light used around the world to disinfect the air in hospitals and laboratories.

Germicidal lights, called Ultraviolet Germicidal Irradiation (UVGI) can be installed into the ductwork of many existing commercial HVAC systems. THE UVGI systems help kill airborne pathogens as air flows through a ducted HVAC system.

Customers can receive a $30 per ton incentive from TVA toward the adoption of approved UV technologies that directly combat coronavirus.

Pre-approval is required for the UVGI incentive offering, so that the program, impacted customer, and Preferred Partner Network contractor can be aligned. For more information, contact: TVABusinessIncentive@tva.gov.

Now, paying UCEMC bills with FastPass is as easy as 1-2-3.

Fastpasscropped

  • Visit the kiosk at the UCEMC District offices in Cookeville or Carthage: Select “One-Time Payment” and have your UCEMC account number handy.
  • Sign Up: Once you complete your payment, select “YES” to sign up for FastPass. Paying your bill is about to become quicker and easier!
  • PIN Set Up: Set up a 4-digit PIN when prompted. The kiosk will print a barcode you can keep to scan next time, or you can use your phone number and PIN. You may now choose how to get your receipt, by print, text, or email.

Next time you use the kiosk, select “FastPass,” scan your barcode and enter your PIN. We’ll store your account number, and you can choose to receive future receipts by text, email, or printout. Your MyPaySite account links to the phone number entered the first time you use the kiosk.

FastPass is an optional service provided by Upper Cumberland Electric Membership Corporation to make the kiosk payment process more convenient. Questions about your FastPass payment? Call FastPass tech support at 877-876-7076.

It’s here: One Call Does It All!

 Cellphonelady

 Now, this is the only number you’ll need to report an outage or take care of UCEMC business around the clock, seven days a week:

1-800-261-2940.

UCEMC has implemented a new user-friendly Interactive Voice Response System (IVR) that conveniently allows us to look up account information based on your phone number.

From there, you can report outages, pay your bill with a credit card, manage your UCEMC account and, during regular business hours, speak with our district customer service representatives in Carthage, Cookeville, Gainesboro or Livingston. It’s quick, it’s easy, and you can call us from anywhere. It’s toll-free.

     “All of our former contact numbers became obsolete as of August 1,” UCEMC General Manager Jimmy Gregory explains. 1-800-261-2940 is now the only number you’ll need to report an outage, review your account, pay your electric bill, or speak to service representatives during the regular business hours in any of our districts. We’re confident that this change will simplify the process of account management for our members.”

Keeping this number handy will help you manage your Upper Cumberland Electric Membership account when it works for your schedule; when you’re traveling or when you can’t find the time to go online.

One call does it all at Upper Cumberland Electric Membership Corporation. 

Local People. Local Power.

Employee Award Recipients 2020

Congratulations to our UCEMC Employeers that are recogized in our 2020 Employee Awards.

TIM Collins

Gainesboro District Manager Billy Mahaney presents UCEMC employee Tim Collins with a certificate honoring his 30 years of service as a Groundsman and Equipment Operator. Thank you, Tim!

JasonKemp20award

Congratulations to Jason Kemp, a Substation Technician from our Carthage District, who is celebrating 20 years of service on October 1, 2020. Thank you for all that you do, Jason!

Kathy Smith - Livingston Office - 10 Year Service Award

Kathy Smith, UCEMC Customer Service Representative, receives her award for ten years of service from Livingston District Manager Ben Winningham. Kathy accepts bill payments, works new service orders, transfers service when a member moves, and helps members with their phone inquiries. Thank you for your service, Kathy!

Mark Sherfield - 15 Year Service Award

Ben Winningham, UCEMC’s District Manager in Livingston, presents Journeyman Lineman Mark Sherfield with his 15-year service award. Mark is assigned to a bucket truck, installs new lines, maintains existing lines, and works many other tasks in all kinds of weather to provide safe, reliable service to our members. We appreciate your hard work, Mark!

Jared Rudd - 5 Year Service Award

Ben Winningham, UCEMC’s District Manager in Livingston, presents Journeyman Lineman Jared Rudd with his award for five years of service. Jared works storm damage, and storm restoration, installs new lines, and maintains existing lines. Thanks for all that you do for us, Jared!

UCEMC Lobbies Now Open

  LobbyBooth

Upper Cumberland Electric Membership Corporation quickly responded to COVID-19 concerns by closing all district office lobbies for the safety of members and employees. As the community now begins recovery, UCEMC will resume standard business practices while keeping the physical and economic well-being of our members at the forefront.

Monday, June 8, 2020 – District office lobbies in Carthage, Livingston, and Gainesboro reopened. The Cookeville district office, damaged by the March tornado, will continue to offer service at the drive-thru until further notice. All offices will practice social-distance guidelines.

 Call Us. We can help!

UCEMC recognizes the significant economic fallout from the pandemic. During the crisis, service disconnections due to non-payment of bills were temporarily suspended, just one of the many steps taken to reduce stress on families and businesses in an uncertain time. The COVID-19 pandemic was unprecedented, causing record unemployment and financial challenges. However, these accounts will need to be made whole soon. UCEMC will immediately begin working with members who have missed payments or have a past due balance due to economic hardship.

Monday, June 15, 2020 – UCEMC will resume disconnections for accounts with a past due balance unless payment arrangements are made in advance with UCEMC.

Payment solutions UCEMC can explore with members may include setting up a Pre-pay account, or arranging payments over six months, depending on the amount in arrears. UCEMC members unable to pay their electric bills are urged to contact UCEMC as soon as possible to discuss making a payment or setting up a payment plan.

TVA Planned Outage Reset for Saturday, June 6

Sunset Substation

The Tennessee Valley Authority (TVA) will disconnect power overnight to Upper Cumberland Electric Membership Corporation members in parts of Jackson, Putnam, and Overton counties Saturday, June 6. The outage is required to do vital maintenance and make permanent repairs on tornado-damaged equipment. 

The interruption of power will begin at 10:00 p.m. on Saturday, June 6, 2020, for up to eight (8) hours into Sunday morning, June 7, for these communities: 

  • Town of Gainesboro,
  • Granville Highway,
  • Gladdice Highway,
  • York Highway,
  • Celina Highway,
  • Highway 56,
  • Jennings Creek Highway,
  • Indian Creek Road,
  • Haydenburg Ridge,
  • McCoinsville Road,
  • Sugar Creek,
  • Greenwood Ridge,
  • Booger Ridge Lane,
  • New Hope Road,
  • Roaring River Road,
  • Old Antioch Road,
  • Seven Knobbs Road.

 Brief Interruption:  As a result of the recent tornado damage, a separate outage will briefly affect parts of Putnam and Overton counties as TVA makes permanent equipment repairs. The following communities can expect a brief interruption around 10:00 p.m. on Saturday, June 6:

  • Pippin Road,
  • Cumby Road,
  • Peach Orchard,
  • McBroom Chapel,
  • Plunk Whitson,
  • Blackman Fork Road,
  • Fisk Road,
  • Gainesboro Grade,
  • Liberty Church,
  • Shipley Road,
  • Dodson Branch Road,
  • West Broad,
  • Whitehall Road,
  • Paran Road,
  • Hilham Road,
  • Bear Creek,
  • Thomas Allen,
  • Duncan’s Chapel,
  • Village Road,
  • Bob Lynn Road,
  • Fairview Road,
  • Step Rock Hill Road
  • Tommy Dodson Highway,
  • Boatman Road,
  • Paran Road,
  • West Netherland Road,
  • Highway 136,
  • Waterloo Road,
  • Hardy’s Chapel,
  • Poplar Springs Road,
  • Terrapin Ridge Road,
  • Allen’s Chapel.

 UCEMC will take advantage of the outage to maintain its system.

“We regret any inconvenience TVA’s planned outage may cause,” says UCEMC General Manager Jimmy Gregory. “These repairs need to be made to ensure the reliability of TVA’s and UCEMC’s electrical systems.” 

  ALTERNATE DATE: If a thunderstorm is expected in the area at the scheduled time, the outage will be postponed.

Call Now Button