A convenient, streamlined experience awaits you today when you call to report an outage, manage your account, or pay your bill.

The new Interactive Voice Response system (IVR) allows you to walk through an updated, straightforward process. Let’s take the first steps to create your profile and make future calls to 1-800-261-2940 more efficient:

Step 1 – Make sure your phone number ties to your UCEMC account. The IVR identifies you by the phone number entered on your billing record with UCEMC. If your number isn’t on your account, or if you call from an unrecognized number, you will need to enter your account or phone number on your first call. You may add or update the phone number on your account by choosing: manage account > get account information. Once here, you can choose:

• Amount Due
• Account Balance
• Due Date
• Update Phone Number

Once your number is in the system, your account is instantly recognized by the IVR. You may report outages or manage your account with ease.

Step 2 – Create a credit card profile on the ucemc.com website or Smart app. You may list more than one credit card in your profile. Be sure to save this card information for use next time you call.  Once you have set up your card profile, the IVR will confirm the last four digits of the card on file. If you don’t have a card profile set up in advance, you must enter and confirm card type, expiration date, CVC code, and billing zip code each time you pay. 

Now, one call to 1-800-261-2940 is all you need to simplify the management of your UCEMC account. 

Local People. Local Power.

Tennessee Valley Authority is offering incentives to schools and businesses that install virus-killing UV lights in HVAC systems. TVA says UV-C is a short wavelength ultraviolet light used around the world to disinfect the air in hospitals and laboratories.

Germicidal lights, called Ultraviolet Germicidal Irradiation (UVGI) can be installed into the ductwork of many existing commercial HVAC systems. THE UVGI systems help kill airborne pathogens as air flows through a ducted HVAC system.

Customers can receive a $30 per ton incentive from TVA toward the adoption of approved UV technologies that directly combat coronavirus.

Pre-approval is required for the UVGI incentive offering, so that the program, impacted customer, and Preferred Partner Network contractor can be aligned. For more information, contact: TVABusinessIncentive@tva.gov.

• Visit the kiosk at the UCEMC District offices in Cookeville or Carthage: Select “One-Time Payment” and have your UCEMC account number handy.

• Sign Up: Once you complete your payment, select “YES” to sign up for FastPass. Paying your bill is about to become quicker and easier!

• PIN Set Up: Set up a 4-digit PIN when prompted. The kiosk will print a barcode you can keep to scan next time, or you can use your phone number and PIN. You may now choose how to get your receipt, by print, text, or email.

Next time you use the kiosk, select “FastPass,” scan your barcode and enter your PIN. We’ll store your account number, and you can choose to receive future receipts by text, email, or printout. Your MyPaySite account links to the phone number entered the first time you use the kiosk.

FastPass is an optional service provided by Upper Cumberland Electric Membership Corporation to make the kiosk payment process more convenient. Questions about your FastPass payment? Call FastPass tech support at 877-876-7076.

 Now, this is the only number you’ll need to report an outage or take care of UCEMC business around the clock, seven days a week:

1-800-261-2940.

UCEMC has implemented a new user-friendly Interactive Voice Response System (IVR) that conveniently allows us to look up account information based on your phone number.

From there, you can report outages, pay your bill with a credit card, manage your UCEMC account and, during regular business hours, speak with our district customer service representatives in Carthage, Cookeville, Gainesboro or Livingston. It’s quick, it’s easy, and you can call us from anywhere. It’s toll-free.

     “All of our former contact numbers became obsolete as of August 1,” UCEMC General Manager Jimmy Gregory explains. 1-800-261-2940 is now the only number you’ll need to report an outage, review your account, pay your electric bill, or speak to service representatives during the regular business hours in any of our districts. We’re confident that this change will simplify the process of account management for our members.”

Keeping this number handy will help you manage your Upper Cumberland Electric Membership account when it works for your schedule; when you’re traveling or when you can’t find the time to go online.

One call does it all at Upper Cumberland Electric Membership Corporation. 

Local People. Local Power.

The Tennessee Valley Authority (TVA) will disconnect power overnight to Upper Cumberland Electric Membership Corporation members in parts of Jackson, Putnam, and Overton counties Saturday, June 6. The outage is required to do vital maintenance and make permanent repairs on tornado-damaged equipment. 

The interruption of power will begin at 10:00 p.m. on Saturday, June 6, 2020, for up to eight (8) hours into Sunday morning, June 7, for these communities: 

• Town of Gainesboro,
• Granville Highway,
• Gladdice Highway,
• York Highway,
• Celina Highway,
• Highway 56,
• Jennings Creek Highway,
• Indian Creek Road,
• Haydenburg Ridge,
• McCoinsville Road,
• Sugar Creek,
• Greenwood Ridge,
• Booger Ridge Lane,
• New Hope Road,
• Roaring River Road,
• Old Antioch Road,
• Seven Knobbs Road.

 Brief Interruption:  As a result of the recent tornado damage, a separate outage will briefly affect parts of Putnam and Overton counties as TVA makes permanent equipment repairs. The following communities can expect a brief interruption around 10:00 p.m. on Saturday, June 6:

• Pippin Road,
• Cumby Road,
• Peach Orchard,
• McBroom Chapel,
• Plunk Whitson,
• Blackman Fork Road,
• Fisk Road,
• Gainesboro Grade,
• Liberty Church,
• Shipley Road,
• Dodson Branch Road,
• West Broad,
• Whitehall Road,
• Paran Road,
• Hilham Road,
• Bear Creek,
• Thomas Allen,
• Duncan’s Chapel,
• Village Road,
• Bob Lynn Road,
• Fairview Road,
• Step Rock Hill Road
• Tommy Dodson Highway,
• Boatman Road,
• Paran Road,
• West Netherland Road,
• Highway 136,
• Waterloo Road,
• Hardy’s Chapel,
• Poplar Springs Road,
• Terrapin Ridge Road,
• Allen’s Chapel.

 UCEMC will take advantage of the outage to maintain its system.

“We regret any inconvenience TVA’s planned outage may cause,” says UCEMC General Manager Jimmy Gregory. “These repairs need to be made to ensure the reliability of TVA’s and UCEMC’s electrical systems.” 

  ALTERNATE DATE: If a thunderstorm is expected in the area at the scheduled time, the outage will be postponed.

Per Article IV, Section 4.05 of the bylaws of the Upper Cumberland Electric Membership Corporation, notice is given of three impending vacancies on the Cooperative’s Board of Directors due to expiring terms of three incumbent directors.

• One directorate term will expire in District One, and one director will be elected or re-elected from District One, which consists of the areas served by UCEMC in DeKalb, Macon, Smith, and Wilson counties.
• One directorate term will expire in District Two, and one director will be elected or re-elected from District Two, which consists of the areas served by UCEMC in Putnam and White counties.
• One directorate term will expire in District Four, and one director will be elected or re-elected from District Four, which consists of the areas served by UCEMC in Jackson County. Deadline for a petition to become a candidate on June 14, 2020. 

Any member meeting the qualifications for a director as specified in Article IV, Section 4.02, of the Cooperative’s bylaws may petition to become a candidate for election to the Board of Directors.          

Any candidate for director must file a qualifying petition with the Secretary of the Cooperative, Alan Pippin, or with the Cooperative’s General Manager, Jimmy Gregory, on or before June 14, 2020.

Qualifying petition forms and copies of the Cooperative’s bylaws and the Board’s policy governing Directorate Election activities are available by request at any cooperative office:

• 1794 West Broad Street, Cookeville, TN 38503;    1-800-261-2940
• 320 Celina Highway, Livingston, TN 38570;      1-800-261-2940
• 1085 N. Grundy Quarles Highway, Gainesboro, TN 38562; 1-800-261-2940
• 138 Gordonsville Highway, South Carthage, TN 37030;  1-800-261-2940
• 907 Main Street North, Carthage, TN 37030;   1-800-261-2940

All petition packages will be issued from UCEMC’s Corporate Office, 907 Main Street North, Carthage, TN 37030.

A Credentials Committee, appointed, meeting, and acting per Article IV, Section 4.07 of the Cooperative’s bylaws, will determine the eligibility of each petitioner to become a qualified candidate.

If required to comply with Article IV, Section 4.11 of the Cooperative’s bylaws, a District Directorate Election will be held on August 29, 2020, between the hours of 7:00 a.m. and 3:00 p.m. in the Cooperative’s office in each directorate district.

           According to the USDA:

• A fully-stocked freezer will stay cold for two days.
• A half-full freezer will keep items frozen one day.
• An unopened refrigerator will keep food cold four hours after power is lost.
• Be sure to check the temperature inside your fridge once electricity is restored to determine if the food is safe to eat.
• The refrigerator should be at or below 40 degrees with the freezer at or below zero degrees.
• If a prolonged outage is expected, place items that can be frozen in the freezer.
• Food such as milk, cheese, and eggs can be packed with ice in a closed cooler.