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Beginning TODAY, paying UCEMC bills with FastPass is as easy as 1-2-3.

Fastpasscropped

  • Visit the kiosk at the UCEMC District offices in Cookeville or Carthage: Select “One-Time Payment” and have your UCEMC account number handy.
  • Sign Up: Once you complete your payment, select “YES” to sign up for FastPass. Paying your bill is about to become quicker and easier!
  • PIN Set Up: Set up a 4-digit PIN when prompted. The kiosk will print a barcode you can keep to scan next time, or you can use your phone number and PIN. You may now choose how to get your receipt, by print, text, or email.

Next time you use the kiosk, select “FastPass,” scan your barcode and enter your PIN. We’ll store your account number, and you can choose to receive future receipts by text, email, or printout. Your MyPaySite account links to the phone number entered the first time you use the kiosk.

FastPass is an optional service provided by Upper Cumberland Electric Membership Corporation to make the kiosk payment process more convenient. Questions about your FastPass payment? Call FastPass tech support at 877-876-7076.

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Beginning August 1: One Call Does It All!

 

Cellphonelady

 

Beginning August 1, this is the only number you’ll need to take care of UCEMC business around the clock, seven days a week:

1-800-261-2940.

UCEMC has implemented a new user-friendly Interactive Voice Response System (IVR) that conveniently allows us to look up account information based on your phone number.

From there, you can report outages, pay your bill with a credit card, manage your UCEMC account and, during regular business hours, speak with our district customer service representatives in Carthage, Cookeville, Gainesboro or Livingston. It’s quick, it’s easy, and you can call us from anywhere. It’s toll-free.

     “All of our former contact numbers are obsolete as of August 1,” UCEMC General Manager Jimmy Gregory explains. 1-800-261-2940 is now the only number you’ll need to report an outage, review your account, pay your electric bill, or speak to service representatives during the regular business hours in any of our districts. We’re confident that this change will simplify the process of account management for our members.”

Keeping this number handy will help you manage your Upper Cumberland Electric Membership account when it works for your schedule; when you’re traveling or when you can’t find the time to go online.

Now, one call does it all at Upper Cumberland Electric Membership Corporation. 

Local People. Local Power.

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UCEMC Lobbies Now Open

  LobbyBooth

Upper Cumberland Electric Membership Corporation quickly responded to COVID-19 concerns by closing all district office lobbies for the safety of members and employees. As the community now begins recovery, UCEMC will resume standard business practices while keeping the physical and economic well-being of our members at the forefront.

Monday, June 8, 2020 - District office lobbies in Carthage, Livingston, and Gainesboro reopened. The Cookeville district office, damaged by the March tornado, will continue to offer service at the drive-thru until further notice. All offices will practice social-distance guidelines.

 Call Us. We can help!

UCEMC recognizes the significant economic fallout from the pandemic. During the crisis, service disconnections due to non-payment of bills were temporarily suspended, just one of the many steps taken to reduce stress on families and businesses in an uncertain time. The COVID-19 pandemic was unprecedented, causing record unemployment and financial challenges. However, these accounts will need to be made whole soon. UCEMC will immediately begin working with members who have missed payments or have a past due balance due to economic hardship.

Monday, June 15, 2020 – UCEMC will resume disconnections for accounts with a past due balance unless payment arrangements are made in advance with UCEMC.

Payment solutions UCEMC can explore with members may include setting up a Pre-pay account, or arranging payments over six months, depending on the amount in arrears. UCEMC members unable to pay their electric bills are urged to contact UCEMC as soon as possible to discuss making a payment or setting up a payment plan.

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TVA Planned Outage Reset for Saturday, June 6

Sunset Substation

The Tennessee Valley Authority (TVA) will disconnect power overnight to Upper Cumberland Electric Membership Corporation members in parts of Jackson, Putnam, and Overton counties Saturday, June 6. The outage is required to do vital maintenance and make permanent repairs on tornado-damaged equipment. 

The interruption of power will begin at 10:00 p.m. on Saturday, June 6, 2020, for up to eight (8) hours into Sunday morning, June 7, for these communities: 

  • Town of Gainesboro,
  • Granville Highway,
  • Gladdice Highway,
  • York Highway,
  • Celina Highway,
  • Highway 56,
  • Jennings Creek Highway,
  • Indian Creek Road,
  • Haydenburg Ridge,
  • McCoinsville Road,
  • Sugar Creek,
  • Greenwood Ridge,
  • Booger Ridge Lane,
  • New Hope Road,
  • Roaring River Road,
  • Old Antioch Road,
  • Seven Knobbs Road.

 Brief Interruption:  As a result of the recent tornado damage, a separate outage will briefly affect parts of Putnam and Overton counties as TVA makes permanent equipment repairs. The following communities can expect a brief interruption around 10:00 p.m. on Saturday, June 6:

  • Pippin Road,
  • Cumby Road,
  • Peach Orchard,
  • McBroom Chapel,
  • Plunk Whitson,
  • Blackman Fork Road,
  • Fisk Road,
  • Gainesboro Grade,
  • Liberty Church,
  • Shipley Road,
  • Dodson Branch Road,
  • West Broad,
  • Whitehall Road,
  • Paran Road,
  • Hilham Road,
  • Bear Creek,
  • Thomas Allen,
  • Duncan's Chapel,
  • Village Road,
  • Bob Lynn Road,
  • Fairview Road,
  • Step Rock Hill Road
  • Tommy Dodson Highway,
  • Boatman Road,
  • Paran Road,
  • West Netherland Road,
  • Highway 136,
  • Waterloo Road,
  • Hardy's Chapel,
  • Poplar Springs Road,
  • Terrapin Ridge Road,
  • Allen's Chapel.

 UCEMC will take advantage of the outage to maintain its system.

"We regret any inconvenience TVA's planned outage may cause," says UCEMC General Manager Jimmy Gregory. "These repairs need to be made to ensure the reliability of TVA's and UCEMC's electrical systems." 

  ALTERNATE DATE: If a thunderstorm is expected in the area at the scheduled time, the outage will be postponed.

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UCEMC Notice of Directors To Be Elected

Boardroom

Per Article IV, Section 4.05 of the bylaws of the Upper Cumberland Electric Membership Corporation, notice is given of three impending vacancies on the Cooperative’s Board of Directors due to expiring terms of three incumbent directors.

  • One directorate term will expire in District One, and one director will be elected or re-elected from District One, which consists of the areas served by UCEMC in DeKalb, Macon, Smith, and Wilson counties.
  • One directorate term will expire in District Two, and one director will be elected or re-elected from District Two, which consists of the areas served by UCEMC in Putnam and White counties.
  • One directorate term will expire in District Four, and one director will be elected or re-elected from District Four, which consists of the areas served by UCEMC in Jackson County. Deadline for a petition to become a candidate on June 14, 2020. 

Any member meeting the qualifications for a director as specified in Article IV, Section 4.02, of the Cooperative’s bylaws may petition to become a candidate for election to the Board of Directors.          

Any candidate for director must file a qualifying petition with the Secretary of the Cooperative, Alan Pippin, or with the Cooperative’s General Manager, Jimmy Gregory, on or before June 14, 2020.

Qualifying petition forms and copies of the Cooperative’s bylaws and the Board’s policy governing Directorate Election activities are available by request at any cooperative office:

  • 1794 West Broad Street, Cookeville, TN 38503;     (931) 528-5449
  • 320 Celina Highway, Livingston, TN 38570;       (931) 823-1213
  • 1085 N. Grundy Quarles Highway, Gainesboro, TN 38562;  (931) 268-2123
  • 138 Gordonsville Highway, South Carthage, TN 37030;   (615) 735-2940
  • 907 Main Street North, Carthage, TN 37030;   (615) 735-3208 or 800-261-2940

All petition packages will be issued from UCEMC’s Corporate Office, 907 Main Street North, Carthage, TN 37030.

A Credentials Committee, appointed, meeting, and acting per Article IV, Section 4.07 of the Cooperative’s bylaws, will determine the eligibility of each petitioner to become a qualified candidate.

If required to comply with Article IV, Section 4.11 of the Cooperative’s bylaws, a District Directorate Election will be held on August 29, 2020, between the hours of 7:00 a.m. and 3:00 p.m. in the Cooperative’s office in each directorate district.

 

 

 

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Food Storage During Outages

Open Fridge

           According to the USDA:

  • A fully-stocked freezer will stay cold for two days.
  • A half-full freezer will keep items frozen one day.
  • An unopened refrigerator will keep food cold four hours after power is lost.
  • Be sure to check the temperature inside your fridge once electricity is restored to determine if the food is safe to eat.
  • The refrigerator should be at or below 40 degrees with the freezer at or below zero degrees.
  • If a prolonged outage is expected, place items that can be frozen in the freezer.
  • Food such as milk, cheese, and eggs can be packed with ice in a closed cooler. 
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UCEMC: Keeping Us Connected

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A Washington Youth Tour Favorite Shares Resources

T Rex At The Smithsonian T Rex At The Smithsonian

The Washington Youth Tour is an annual event sponsored by the Tennessee Electric Cooperative Association and the state's 23 electric co-ops. It provides these young leaders with an opportunity to explore the nation's capital, learn about government and cooperatives, and develop their leadership skills. Students are selected for the trip by writing short stories titled "Electric Cooperatives - Connecting Communities" that explain how co-ops provide communities with much more than electric power. One of the favorite stops for the teens on tour is The Smithsonian and its 19 museums. While The Smithsonian is closed during the COVID-19 crisis, it is offering UCEMC members and students at home, free access to the virtual tours and educational links below. Enjoy!  

Dear Friends of the Smithsonian, 

We sincerely hope you, your families and loved ones are keeping safe and healthy during these extraordinary times.  By now, you may be aware that the Smithsonian made the difficult decision to close our museums to the public on March 14 due to the evolving COVID-19 pandemic in our nation and world.  The health and safety of Smithsonian visitors, staff, and volunteers is our top priority, as is the health and safety of all Americans.

We invite you to explore the Smithsonian's online resources by visiting SI.edu and all our museum websites for more information on virtual exhibitions, online collections, and educational resources.  Further, nearly 2.8 million of the Smithsonian's collection items are now available for public use through Smithsonian's Open Access.

Open Access makes more of the Smithsonian's collections available for use by the public. Free Access items include text, images, recordings, research data, 3D models, collections data, and more. Open Access makes the Smithsonian's resources available to anyone, anywhere.  Open Access items are in the public domain and free of copyright restrictions. You can use Open Access items for any purpose, free of charge.  All of the Smithsonian's 19 museums, nine research centers, libraries, archives, and the National Zoo contributed images or data to Open Access. It includes content across the arts, culture, sciences, history, technology, and design - from portraits of historic Americans to 3D scans of dinosaur skeletons.

The Smithsonian remains committed to supporting lifelong learners of all ages in these unprecedented times. Digital educational resources from Smithsonian museums, research centers, libraries, and archives are at everyone's fingertips, including content explicitly geared toward students and teachers.

For those of you caring for school-age children during this challenging time, we wanted to share with you a list of free online educational resources created by the Smithsonian Institution's museums and education centers.

  • The Smithsonian Learning Lab includes pre-packaged collections containing lessons, activities, and recommended resources made by Smithsonian museum educators and thousands of classroom teachers across the country. Visit the Smithsonian Learning Lab's Distance Learning hub, which is being updated regularly with the latest information and resources.

Although how we learn and explore the world together has drastically changed, our hearts and minds continue to be full of boundless curiosity.  We, at Smithsonian, believe it is more important now than ever before to stay connected and begin utilizing new, exciting ways of sharing knowledge.

We hope that these tools will help to inspire and guide your learning during this time, and, as always, we appreciate your continued support of the Smithsonian.
 


Kind regards,
The Smithsonian Media team

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Precautions for COVID-19: Lobbies to Close 3/23/2020

PeopleMasks

UCEMC will continue to provide excellent and reliable electric service, but we are now taking extra safety precautions for members and our employees. Due to the COVID-19 (coronavirus) threat to the health and safety of our members, UCEMC lobbies will now CLOSE on Monday, March 23, until further notice. We appreciate your understanding and patience during these challenging times.  

Bill payment and other Cooperative business may be conducted safely and securely by utilizing other UCEMC options:

  • Online at ucemc.com – Click on PAY MY BILL to get to the Customer Service Portal. Enter your account number that's on the bill and your password. New to online bill pay? Click on NEW USER to set up your online bill payment option.
  • UCEMC Mobile App and Mobile Web App – Look for our name in the App Store or the Android Market. If you can't find our App in the Android Market, that likely means your phone is not supported. Our Mobile Apps are secure and no personal information stores on your mobile device. 

Pay by Mail: Send your check or money order to UCEMC, P.O. Box 159, Carthage, TN. 37030. 

Pay by Phone: You may pay by phone during regular business hours, 8:00 a.m. – 4:30 p.m. by calling your local district UCEMC office:

  • Carthage District - 615-735-2940.
  • Cookeville District – 931-528-5449.
  • Gainesboro District – 931-268-2123
  • Livingston District – 931-823-1213
  • Corporate Office - 615-735-3208 or 1-800-261-2940

PaySite Kiosks – Two kiosks allow you to pay your UCEMC bill any time, 24/7 with cash, check, or credit card.

  • Carthage: 907 Main Street
  • Cookeville: 1794 West Broad Street.

Drive-Thru Window - You may continue to pay your bill from the comfort of your vehicle at UCEMC district office locations during regular business hours.

New Service - Applications and instructions for applying for new service are available at the Drive-Thru Window until further notice.

 

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UCEMC Payment Options for Your Safety and Convenience

Masked Woman

The news and information we hear about the coronavirus changes by the hour and can be unsettling. Here at Upper Cumberland Electric, we're concerned about the health and safety of our members and will strive hourly to stay in step with national guidelines and regulations.

 During these stressful times, we understand that the elderly and those who are considered "high-risk" may prefer to stay at home and social distance themselves from a crowd. UCEMC has several convenient electric bill payment options to offer you some peace of mind.

Online at ucemc.com – Click on PAY MY BILL to get to the Customer Service Portal. Enter your account number that's on the bill and your password. New to online bill pay? Click on NEW USER to set up your online bill payment option.

UCEMC Mobile App and Mobile Web App – Look for our name in the App Store or the Android Market. If you can't find our App in the Android Market, that likely means your phone is not supported. Our Mobile Apps are secure and no personal information stores on your mobile device. 

Mobile Apps are supported on the following platforms:

  • iOS 7.0 and above (iPhone, iPod Touch, and/or iPad)
  • Android 2.3x and Android 4.x.x

Our Mobile Web App version supports the following browser:

  • Google Chrome on Android OS 2.3 and 4.x.x
  • Safari on iOS 7.0 and above
  • Internet Explorer on Windows Phone 7
  • BlackBerry browser on BlackBerry OS 6 and above

Our Mobile Apps are native Apps that can be downloaded and installed on your compatible mobile device. The Mobile Web App is a web portal that runs directly in the mobile browser on your smartphone or other mobile devices. Both will give you secure access to account information and will allow you to make payments on one or more accounts directly from your mobile device. The native Apps also allow you to register your accounts to receive push notifications for account milestones, such as approaching or a missed due date. Push notifications are not available through the Mobile Web App.

Pay by Phone: Members may pay by phone during regular business hours, 8:00 a.m – 4:30 p.m. by calling their local district UCEMC office:

  • Carthage District - 615-735-2940.
  • Cookeville District – 931-528-5449.
  • Gainesboro District – 931-268-2123
  • Livingston District – 931-823-1213

PaySite Kiosks – Two kiosks allow you to pay your UCEMC bill any time, 24/7 with cash, check, or credit card.

  • Carthage: 907 Main Street
  • Cookeville: 1794 West Broad Street.

Drive-Thru - You may continue to pay your bill from the comfort of your vehicle at UCEMC district office locations during regular business hours.

Co-ops are owned by the members we serve. This fact impacts everything we do here at Upper Cumberland Electric Membership Corporation. People always come before margins, and our employees are serious about the responsibility we have to provide power and support to our communities during these trying times.

                                                                                                                                 

   

 

      

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UCEMC Cookeville Offices Open for Business

CeilingCookeville

The Cookeville District office of Upper Cumberland Electric Membership Corporation has reopened after sustaining significant damage from the tornado that ripped through Putnam County on March 3. 

While all business has resumed at the Cookeville office, two banks will continue to take UCEMC electric bill payments temporarily as a convenience to anyone displaced by the storm.  Putnam County members may pay their bill with a check or money order at the First Freedom Bank, 376 West Jackson Street in Cookeville, or at the bank’s Algood location, 614 West Main Street, across from Walmart and Potters. Immediate payments on Pre-Pay accounts must be made at the Cookeville office to prevent service interruption.

The Bank of Putnam County will temporarily accept UCEMC bill payments at three locations in Cookeville: 140 S. Jefferson, 237 S. Willow Avenue, and 1108 East 10th Street, and in Baxter at 404 Main Street. The Bank of Putnam County will accept cash, check, or money orders.

As of Saturday, March 7, power was restored to all UCEMC members whose homes were not too damaged to safely receive electricity.

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Outage Update:

Power Outage Photo

OUTAGE UPDATE 3/4/2020: UCEMC crews have restored power to more than 1800 homes in the Carthage area. However, 150-200 outages in Carthage remain due to 16 broken poles. In Cookeville, lines to 2000 homes along Highway 70, West Locust Grove Rd., and Bloomington Rd. are out of service and are being worked on at this time. The UCEMC Cookeville District office sustained significant harm, and communications systems are down. We are re-routing outage calls to other district offices to serve you. Thank you for your patience as we all work together in this recovery and repair effort across the UCEMC service area.

UCEMC offers these tips to help you stay safe:

  • Be wary about being out on the roads until the "all clear" by officials.
  • Don't go into standing water; there may be a downed power line that you can't see nearby.
  • Stay far away from all UCEMC equipment, downed poles, and power lines.
  • Please allow our crews to do our jobs to get your power restored. 
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Three Rainy-Day DIY Projects to Tackle Before the Dog Days of Summer

DoggieDryerMake the most of your clothes dryer by ensuring an appropriate vent hose length. A shorter, unobstructed vent hose increases the efficiency of your dryer, dries clothing faster, and reduces lint buildup, which can create potential fire hazards.

     These last weeks of a rainy winter might be delaying your outdoor plans but look around the house. There you'll find at least three hidden opportunities to save energy––and money, especially if you enjoy do-it-yourself projects that don't require a loan or a professionally-stocked toolbox.

If your goal is making your home more efficient, but you don't want to break the bank, there are several DIY projects you can tackle now to increase energy savings. Here are three inexpensive efficiency upgrades that can help you save energy throughout the year. 

Trim Dryer Vent

Level of difficulty: easy. Supplies needed: tin snips, gloves, measuring tape, and masking tape. Estimated cost: about $25 depending on the supplies you already have.

If your dryer vent hose is too long, your dryer is working harder than it has to, using more energy than necessary. The vent hose should be long enough for you to pull the dryer out a couple of feet from the wall, but the shape of the tube should form a line––it should not have a lot of slack, with twists and curves. A shorter, unobstructed vent hose increases the efficiency of your dryer, dries clothing faster, and reduces lint buildup, which can create potential fire hazards. 

Measure, mark, and trim the hose to the desired length, then reattach the hose to your dryer and exterior vent. If you're unsure about the hose length, check out YouTube.com for a quick video tutorial.

Seal Air Leaks

Level of difficulty: moderate. Supplies needed: caulk and caulk gun, weather stripping, gloves, putty knife, paper towels. Estimated cost: $25 to $50 depending on the materials you purchase.

Sealing air leaks in your home can help you save 10% to 20% on heating and cooling bills. Apply caulk around windows, doors, electrical wiring, and plumbing to seal in conditioned air. It would help if you also weather-stripped exterior doors, which can keep out drafts and help you control energy costs. Types of caulking and weather-stripping materials vary but ask your hardware or home store for assistance if you're unsure about the supplies you need. For more information, the Department of Energy provides step-by-step instructions for caulking and weather stripping: https://bit.ly/2Kesu6W

Insulate Attic Stairs Opening

Level of difficulty: moderate. Supplies needed: rigid foam board, faced blanket insulation, tape for foam board, measuring tape, utility knife, caulk and caulk gun, plywood. Estimated cost: $50 to $100.

A properly insulated attic is one of the best ways to optimize energy savings and comfort in your home. Still, many homeowners don't consider protecting the attic stairs, or the opening to your attic space. Even a well-insulated attic can leak air through the stair opening, but luckily, there's an easy fix.

An insulated cover box can seal and insulate the attic stairs opening. You can build your insulated cover box or purchase a pre-built box or kit from a local home improvement store like Home Depot or Lowe's for about $60. If you decide to build your own, check out these step-by-step instructions from the Department of Energy: https://bit.ly/36YNCYQ. If your attic opening is in a garage that you do not heat and cool, this upgrade will not be as effective.

Saving energy doesn't have to be hard. With a little time and effort on these rainy days, you can maximize energy savings and increase the comfort of your home just in time for the dog days of summer.

Based on an article by Abby Berry, who writes on consumer and cooperative affairs for the National Rural Electric Cooperative Association. 

 

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Electrify Your Lawn Care This Spring

Man with Leaf Blower

                                                                                   Photo by Lisa Fotios

Spring is just around the corner, and you can practically smell the freshly-cut grass. If you're in the market to upgrade your lawn care equipment, you may want to consider electric (or battery-powered) options.

Gas-powered lawn mowers and trimmers may be your go-to, but times they are a-changing'. Electric lawn care equipment offers consumers faster charging times, longer battery life, and quieter, greener products compared to their gas-powered counterparts. Here are three ways you can electrify your lawn care this spring.

Electric Lawn Mowers

Electric lawnmowers have come a long way over the last few years. Early models required corded connections, which were tricky to manage––but we're ready to cut the cord. Newer cordless electric mowers are certainly more expensive than gas-powered mowers. Still, much of that upfront cost is recoverable. Electricity is a less expensive fuel than gas, and electric engines generally require less maintenance than gas engines. Cordless electric mowers typically range from $200 to $500.

Electric mowers are suitable for most lawn care needs. The batteries typically require about one to two hours to fully charge, and most batteries can run for a full hour. That said, if you have a large yard (half an acre or larger), a gas-powered option may be best to suit your needs.

Electric Trimmers

Cordless electric string trimmers are an excellent option for most lawns. Traditionally, like lawnmowers, string trimmers have typically been powered by gas. But new versions of electric trimmers are improving and are now considered worthy competitors of gas-powered models.

Cordless electric trimmers are much quieter and simple to start, but most batteries last only about 30 to 45 minutes. So, if you have a lot of space to trim, you may want to consider a back-up battery or plan to work in short bursts. If you're interested in purchasing an electric trimmer, the main factors to consider are the battery's life, charge time, and power. Costs can vary depending on your needs, but you can find a quality version for about $100.

Electric Leaf Blowers

After cutting and trimming your lawn, you'll need to clear off those walkways and patios for the finishing touch. If you don't want to deal with the maintenance of a gas-powered blower or the restraints of a corded blower, a cordless electric version is a great option.

Cordless electric leaf blowers are lightweight and easy to maneuver. They don't offer quite as much power as gas-powered and corded blowers, but if your leaf-blowing and clearing needs are minimal, a cordless electric leaf blower can get the job done. Costs for a cordless electric blower vary depending on power and battery quality. Expect to pay about $150 and up for a dependable model.

If you're looking to electrify your lawn care equipment, be sure to do your homework. Search online for the latest reviews, and check trusted websites like ConsumerReports.org. With a little research, you'll be well on your way to Lawn of the Month – with less maintenance, hassle, and noise (and your neighbors will thank you!).

 

Abby Berry writes on consumer and cooperative affairs for the National Rural Electric Cooperative Association, the national trade association representing more than 900 local electric cooperatives. From growing suburbs to remote farming communities, electric co-ops serve as engines of economic development for 42 million Americans across 56 percent of the nation's landscape.

 

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Where Glass and Light Meet

CurtissBrockglass

    
"Where there's smoke, there's fire, and where there's fire, there is potential for glass. Where there is glass, there is light. Where glass and light meet, you may find magic."
                                                                                                                                                                                            

      This piece was created for you by Curtiss Brock. If you receive a beautiful piece of glass art as a gift, you might find this tag on the bottom. If so, you are the proud owner of a much-coveted creation made locally by a celebrated Upper Cumberland craftsman. Curtiss Brock is an established glass artist with work in more than 25 museum collections around the world. His art lights up the room at the Appalachian Center for Craft in Smithville. As if that's not enough to keep him busy, he heads up the glass department at Tennessee Tech, bringing along the next generation of glass artisans.

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Stay Connected with Up-To-Date Contact Info

Connect Campaign photo

     UCEMC is always working to improve our operational efficiency so we can provide the most reliable electric service possible for the people we serve. We rely on data for nearly every aspect of our operations, and that is why we need your help. By making sure we have your most accurate and complete contact information, we can continue to provide a high level of service that you expect and deserve. Accurate information enables us to improve customer service and enhance communications for reporting and repairing outages. It also allows our consumer-owners to receive information about other valuable programs, events, and activities. Up-to-date contact information can potentially speed up the power restoration process during an outage. The phone number you provide to us will eventually link to your service address in our soon-to-be-implemented Outage Management System (OMS). When you call to report an outage once our OMS is in place, our system will recognize your phone number and match it with your account location. Accurate information will help our OMS predict the site and possible cause of an outage, making it easier for our crews to correct the problem. While we always do our best to maintain service, we occasionally have to plan service interruptions to update, repair, or replace equipment. In these instances, we can provide advance notification to affected members through automated phone messages, text messages, or email if we have your updated contact information and communication preferences. Keeping the co-op updated with your information also helps us when there’s a question about energy use or billing.

    Emails and text messages notify registered members of any changes in co-op event details. Also, discrepancies on your account can be taken care of promptly if UCEMC has accurate account information. If you've been a long-time member of UCEMC, likely, your account information isn't the latest. Many members now use a cell phone as their primary phone service, and we might not have that number in our system. You can be confident that UCEMC will never sell your information. It is for UCEMC to communicate with you regarding your electric service. Please take a moment to confirm or update your contact information on this website by going to Pay My Bill and clicking on the Customer Service Portal. By doing so, you will be helping us improve service and efficiency so we can better serve you and all members of the co-op.

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Safe Conduct While Keeping Cozy

Space Heater

     Electricity plays many roles in our lives, from powering baby monitors, cell phones and lighting, to running HVAC systems and appliances. No wonder we get so comfortable with its instant availability that when we flip a switch, we expect most systems or devices to do the job. 

     With some cold evenings still ahead before spring, some members may opt to use a space heater to chase the chill. But before you plug-in that heater and snuggle under the electric blanket for one more warm winter’s nap, take the time to look around your home and check for potential safety hazards.

     Remember, every electrical device has a purpose and a service lifespan. While we can extend the use of our favorite gadgets with maintenance and care, nothing will last or work properly forever. When electricity is involved, failures can present electrical hazards that might be avoided with a periodic inspection.

   Ground Fault Circuit Interrupters

     Outdoor outlets or those in potentially damp locations in a kitchen, bathroom, or laundry room often include GFCI features. They're designed to sense abnormal current flows, breaking the circuit to prevent potential electric shocks from devices plugged into the outlets. 

     The average GFCI outlet will last about ten years, but in areas prone to electrical storms or power surges, they can wear out in five years or less. Check them frequently by pressing the red test button. Make sure you hit the black reset button when finished. Contact a licensed electrician to replace any failing GFCI outlets.

   Loose or Damaged Outlets or Switches

     Unstable electrical outlets or wall switches with signs of heat damage or discoloration can offer early warnings of potential shock or electrical fire hazards. Loose connections can allow electrical current arcing. If you see these warning signs, it may be time to contact an electrician.

    Surge Protectors

     Power strips with surge protectors can help safeguard expensive equipment like televisions, home entertainment systems, and computer components from power spikes. Voltage spikes are measured in joules, and surge protectors are rated for the number of joules they can effectively absorb. That means if your surge protector is rated at 1,000 joules, it should be replaced when it hits or passes that limit. When the limit is reached, protection stops, and you’re left with a basic power strip.

     Some surge protectors include indicator lights that flicker to warn you when they’ve stopped working as designed, but many do not. If your electrical system takes a significant hit, or if you don’t remember when you bought your surge protector, replacement may be the best option.

    Extension Cords

     If you use extension cords regularly to connect devices and equipment to your wall outlets, you may live in an underwired home. With a growing number of electrical devices connecting your family to the electricity, you get from Upper Cumberland Electric Membership Corporation, having enough outlets in just the right spots can be challenging. Remember, extension cords are designed for temporary, occasional, or periodic use. Never use an extension cord or power strip for a space heater.  If an extension cord or power strip gets noticeably warm when in use, it could be undersized for the intended purpose, and the power strip could melt.

     If the cord shows any signs of frayed, cracked, or heat-damaged insulation, toss it out and replace it. If the grounding prong is missing, crimped, or loose, a grounded cord will not provide the protection designed into its performance. And always make sure that extension cords used in outdoor or potentially damp locations are rated for exterior use.

     According to the Consumer Product Safety Commission, approximately 51,000 electrical fires are reported each year in the United States, causing more than $1.3 billion in annual property damage.

     Electricity is a necessity for modern living, and UCEMC is committed to providing safe, reliable, and affordable power to all of our members. We hope you’ll keep these electrical safety tips in mind so that you can note any potential hazards before damage occurs. 

 

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2020 Census Jobs Offer Extra-Earning Opportunities

     Could you use extra income? Apply for a job with the U.S. Census Bureau and work here in the Upper Cumberland!

     Competitive wages and reimbursement for mileage are paid weekly for employees doing fieldwork, and there are office and in-field positions available. 

     These temporary positions feature flexible hours for those looking to earn extra money, even if you already have other commitments. 

     Census results determine our representation in Congress, and they help inform how billions of dollars are distributed for hospitals, schools, roads, and more. Help ensure that everyone in the Upper Cumberland is counted in 2020 so that we'll get our share! 

APPLY ONLINE: 2020census.gov/jobs

For more information or help applying, please call 

1-855-JOB-2020

Censusscreen

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Enjoy the lights of the season!

Christmas-Light-Show Christmas Lights Show

May your days be merry & bright!

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Christmas Truce in " No Man's Land"

Truce Pix

      During the first year of World War 1, the Great War raged on the Western Front. On a specific strip of land - not more than 100 feet wide in places - were trenches where soldiers were engaged in battle. The British, Belgian, and French were on one side and the Germans on the other. 

      On Christmas Eve 1914, both sides put down their rifles. Pope Benedict XV had called for a Christmas truce, but his efforts fell on deaf ears. Unlike today's news coverage showing specific locations predicting the next military move, this event's report came from oral accounts, daily journals, and letters written to families at home. It's difficult to know exact details that started it all on that moonlit Christmas Eve but from a document in the New York Times, Graham Williams of the Fifth London Rifle Brigade described it in great detail:

     "First, the Germans would sing one of their carols, and then we would sing one of ours, until when we started up 'O Come, All Ye Faithful,' the Germans immediately joined in singing the same hymn to the Latin words Adeste Fideles. And I thought, well, this is a most extraordinary thing - two nations both singing the same carol in the middle of a war."

     The next morning, German soldiers emerged from their trenches, calling out 'Merry Christmas' in English. Allied soldiers cautiously came out to greet them. German soldiers held up signs reading. "You no shoot, we no shoot."

      The troops exchanged gifts of cigarettes, food, buttons, and hats. Both buried their dead in this narrow strip called "no man's land." The truce was not universal. In other places, the firing continued. 

     While there were occasional times of peace throughout the rest of World War 1, none was on the scale of the Christmas Truce of 1914. 

     More than 100 years later, the Christmas truce is a testament to the power of hope and humanity in a dark hour of history, symbolizing a human desire for peace across the globe. 

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