UCEMC is always working to improve our operational efficiency so we can provide the most reliable electric service possible for the people we serve. We rely on data for nearly every aspect of our operations, and that is why we need your help. By making sure we have your most accurate and complete contact information, we can continue to provide a high level of service that you expect and deserve. Accurate information enables us to improve customer service and enhance communications for reporting and repairing outages. It also allows our consumer-owners to receive information about other valuable programs, events, and activities. Up-to-date contact information can potentially speed up the power restoration process during an outage. The phone number you provide to us will eventually link to your service address in our soon-to-be-implemented Outage Management System (OMS). When you call to report an outage once our OMS is in place, our system will recognize your phone number and match it with your account location. Accurate information will help our OMS predict the site and possible cause of an outage, making it easier for our crews to correct the problem. While we always do our best to maintain service, we occasionally have to plan service interruptions to update, repair, or replace equipment. In these instances, we can provide advance notification to affected members through automated phone messages, text messages, or email if we have your updated contact information and communication preferences. Keeping the co-op updated with your information also helps us when there’s a question about energy use or billing.

    Emails and text messages notify registered members of any changes in co-op event details. Also, discrepancies on your account can be taken care of promptly if UCEMC has accurate account information. If you’ve been a long-time member of UCEMC, likely, your account information isn’t the latest. Many members now use a cell phone as their primary phone service, and we might not have that number in our system. You can be confident that UCEMC will never sell your information. It is for UCEMC to communicate with you regarding your electric service. Please take a moment to confirm or update your contact information on this website by going to Pay My Bill and clicking on the Customer Service Portal. By doing so, you will be helping us improve service and efficiency so we can better serve you and all members of the co-op.