Power Your Way After the Storm
Q: Why is my Pre-Pay (Power Your Way) alert showing usage during a period when the power was out?
A: First of all, you will never have to pay for the power you don’t use, but some members report that Power Your Way (Pre-pay) accounts continued to estimate and post readings even though their power was out during the storm.
Rest assured, UCEMC WILL adjust the correct readings and kilowatt-hour CHARGES now that the power is restored.
Members may access their Power Your Way (Pre-pay accounts) through the UCEMC portal to view and validate their actual daily usage. If you were without power during the storm, your readings would show zero kWh usage for that period even though the metering system continues to estimate the readings. Once your power is restored, UCEMC reconciles any estimated kWh usage charged to your account.
If you need ADDITIONAL TIME TO PAY your electric bill due to the extreme weather event, please contact Michele Nixon, Manager of Credit & Collections, at the Corporate office at 1-800-261-2940 or mnixon@ucemc.com.
UCEMC Communications
The Upper Cumberland Electric Membership Corporation (UCEMC) is an electric power distribution cooperative. UCEMC is owned and operated by its members and distributes electric power through more than 4,600 miles of lines to more than 50,000 members located primarily in Jackson, Overton, Putnam and Smith Counties and northern DeKalb County. Several members are served in “fringe” areas of Clay, Fentress, Macon, Pickett, White, and Wilson Counties.