Using our Mobile Apps
Please read below to learn more about our Mobile Apps and our Mobile Web App for smartphones and smart devices. Still have questions? Click the email link below to get in touch with us.
- What is the difference between the Mobile App and the Mobile Web App?
- Is my phone supported?
- Is the Mobile App secure?
- What features does the Mobile App have?
- How do I get the Mobile App for my phone?
- Does it cost anything to use the Mobile App?
- I have five accounts. Can I see them all in the Mobile App and the Mobile Web App?
- Can I make a payment on multiple accounts?
- How current is the account information I see in the Mobile App?
- How do I view my bill through the Mobile App?
- How do I sign up for push notifications? What if I want to receive push notifications for multiple accounts?
- How do I find your offices and payment locations?
What is the difference between the Mobile App and the Mobile Web App?
Our Mobile Apps are native Apps that can be downloaded and installed on your compatible mobile device. Simultaneously, the Mobile Web App is a web portal that runs directly in the mobile browser on your smartphone or other mobile devices. Both the native Apps and the Mobile Web App give you secure access to maintain your account information. Here, you may view your bills and your payment history, manage your alerts and reminders, and make payments on one or more accounts directly from your mobile device.
The native Apps also allow you to register your accounts to receive push notifications for account milestones, such as an approaching or a missed due date. Push notifications are not available through the Mobile Web App.
Is my phone supported?
Our Mobile Apps perform on the following platforms:
- iOS 8 and above (iPhone, iPod touch, and iPad)
- Android 2.2 to 4.0.4
Our Mobile Web App version supports these browsers:
- Google Chrome on Android OS 2.2 and above
- Safari on iOS 4.2 and above
- Internet Explorer on Windows Phone 7
- BlackBerry browser on BlackBerry OS 6 and above
Is the Mobile App secure?
Yes! All critical information encrypts in every transaction run through the Apps and the Mobile Web App, and no personal information stores on your mobile device. However, mobile devices offer you the ability to store your login information for apps installed on the device. If you choose to save your login information, any person who can access your mobile device can access your account.
What features does the Mobile App have?
Both the Mobile Apps and the Mobile Web App allow you to view your accounts, see your bills, make secure payments directly from your mobile device, view your payment history, modify or maintain your subscriptions for alerts and reminders and contact us via email or phone.
Once you've installed a Mobile App on your phone, you'll also have the ability to receive push notifications and view a map of our offices and payment locations.
How do I get the Mobile App for my phone?
Look for our name in the App Store or the Android Market. If you can't find our App, that likely means your phone is not supported - see the list of supported operating systems in the Android Market.
Do I have to buy a Mobile App?
No. Our Mobile App is completely free to download and install.
I have five accounts. Can I see them all in the Mobile App and the Mobile Web App?
Yes. Once you've logged in, you'll see a list of all of your accounts. To see the details for a specific account, select that account, and the features will display above the list of accounts.
If you only have one account, the details for that account will show up as soon as you log in.
Can I make a payment on multiple accounts?
Yes. From the list of accounts, either select the option to pay all accounts or select specific accounts for your payment. You can also make a payment to a single account by selecting the payment option when that specific account's details are displayed.
How current is the account information I see in the Mobile App?
The information you see in the Mobile App and the Mobile Web App shows in real-time, so it's always accurate. However, if you keep your Mobile App or Mobile Web App open for an extended period, you should refresh the page by selecting a new option to ensure the information is still current.
How do I view my bill through the Mobile App?
Our App will display PDF versions of your available bills using the PDF reader you have on your smart device. We support and recommend the Adobe PDF reader for the best results on Android devices. If you do not have the Adobe PDF reader already installed on Android devices, our App will prompt you to install it from the Android Market to make sure you can display and view your PDF bills correctly.
How do I sign up for push notifications?
What if I want to receive push notifications for multiple accounts?
The first time you launch the App after installing it on your mobile device, you can decide to enable push notifications for our App on your device. Select OK to allow push notifications. Next, be sure to select each account and enable the "Notify" option for every account you want to receive push notifications on this specific device.
If you have our App installed on multiple devices, don't forget to enable push notifications for your accounts on each device, as the push notification settings for each account are device-specific.
How do I find your offices and payment locations? Do I have to log in first?
You do not have to log in to view addresses or maps to our office locations or even get our contact information. Open the App and use the "Locations" link at the bottom of the login screen.